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DAVACO · 7 hours ago

Account Manager Facilities Maintenance

Irving, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

DAVACO is a leading turn-key solution provider with over 30 years of experience in supporting major brands with the development and maintenance of their physical sites across North America. The Account Manager will oversee a team, manage key customer relationships, provide technical guidance, and ensure customer satisfaction by resolving escalations and managing core requirements.

Facilities Services

Responsibilities

Provide technical guidance, customer service oversight & general leadership support

Manage key customer relationships, including resolving escalations and driving pro-active reporting

Ensure proper field coverage and financial oversight of programs

Cover all responsibilities for the roles within the team as needed

Vet proposed scopes of work to include pricing

Provide financial reporting, project trends & lead client meetings

Qualification

Facilities MaintenanceProject ManagementTeam LeadershipCustomer Relationship ManagementExcel SkillsConflict ResolutionStress ManagementCommunication SkillsProblem SolvingTime Management

Required

Highschool Degree or equivalent

Bachelor's Degree in Project Management

4+ years in multi-site Facilities Maintenance as vendor, vendor aggregator or client

1+ years in experience leading teams. Teams 4+ in size a plus

Intermediate to Advanced Excel Skills

Ability to deal with ambiguity

Preferred

Ability to lead, coach & develop team members for growth

Ability to manage 10+ dynamic clients and multiple teams managing those clients. Managing roughly 1,500 requests a month

Ability to communicate effectively across dynamic teams in the field and in office

Ability to handle conflict resolution with customers, vendors & internal teams

Ability to handle frequent stressful situations and tense deadlines

Ability to manage multiple competing priorities to ensure the best interests of Davaco, the Client and your team are met

Maintain Key Performance Indicators for your customers & teams

Pro-actively resolve service delivery issues by getting ahead of the client's issue & ensuring you have the right support internal and external to manage through customer needs

Ability to replicate a high level of customer service through your teams and build client relationships

Self-starter: driven to identify & solve problems before the customer knows they exist