Tennessee Board of Regents (TBR) · 2 months ago
Success Coach
Memphis, TN
Full-time
Onsite
Mid LevelTennessee Board of Regents oversees Southwest Tennessee Community College, a public institution dedicated to fostering student success. The Success Coach role involves providing coaching and support to students on academic probation, ensuring they receive personalized guidance and resources to improve their academic standing.
Higher Education
Responsibilities
Reports to the Director of the Office of Academic Intervention
Manages a caseload of students on academic probation, providing structured coaching and support through the Saluqi Success Pathway Program
Monitors student engagement and progress, ensuring students on academic probation attend required workshops, coaching sessions, and advising appointments
Conducts proactive outreach via phone, email, and in-person meetings to encourage participation in coaching sessions, Saluqi Success Workshops, and tutoring services
Provides individualized coaching and intervention sessions, focusing on study skills, time management, academic self-advocacy, and resource navigation
Develops and tracks individualized success plans for students on academic probation
Leads student success workshops in collaboration with the Academic Support Center, Career Services, and Student Advocacy and Support
Collaborates with Academic Deans, CAC Managers, Financial Aid Specialists, and Career Specialists as part of the CAC Model
Represents the Office of Academic Intervention at Academic Division leadership meetings as invited by the Division Dean
Works with Financial Aid to guide students through the SAP appeal process and ensure continued eligibility for financial aid
Supports students in submitting academic suspension appeals and navigating reinstatement processes
Collaborates with Academic Advising to ensure students follow their academic success plans and register early for subsequent terms
Coordinates with Peer Mentors to provide additional engagement opportunities at the Success Hubs
Integrates QEP competencies (notetaking, time management, test preparation, study skills, and communication) into academic probation coaching sessions
Tracks student progress and case outcomes using CRM and early alert systems, reporting trends to the Director and Early Alert Manager
Other duties as assigned
Qualification
Required
Bachelor's degree
Experience working with college students in academic intervention, student support, or coaching roles
Experience providing case management or structured student success interventions
Experience tracking student progress using CRM or student information systems
Preferred
Experience working with students on academic probation or other vulnerable student populations
Experience working in a community college setting
Experience using customer relationship management (CRM) systems (e.g., Slate) for student tracking
Experience managing caseloads of students and intervention tracking
Familiarity with early alert systems and student information systems (e.g., Banner)
Experience leading student success workshops on study skills, time management, and academic self-advocacy
Understanding of SAP and academic standing policies, including suspension appeal processes
Company
Tennessee Board of Regents (TBR)
TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Diane Bonner, CAP
Administrative Professional to the CIO
Jon Calisi
Deputy Chief Information Officer
Recent News
Seattle TechFlash
2025-03-28
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