Flex · 3 days ago
Senior Manager, Account Management
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$180K/yr - $210K/yr
8+ years expFlex is a growth-stage FinTech company headquartered in NYC, focused on creating the best rent payment experience. The Senior Manager, Account Management will lead a team of Account Managers and own a portfolio of strategic partners, driving retention, expansion, and long-term value across existing accounts.
AppsBillingFinancial ServicesFinTechSoftware
Responsibilities
Own and grow a portfolio of mid-market and enterprise accounts, with responsibility for renewals, upsells, cross-sells, and expansion revenue
Develop and execute account plans that identify growth opportunities across new products, expanded portfolios, and deeper integrations
Partner closely with Sales to ensure seamless handoffs, aligned account strategies, and consistent partner experiences
Build and maintain strong, senior-level relationships within partner organizations, serving as a trusted advisor and primary point of contact post-sale
Proactively identify partner needs, risks, and opportunities, ensuring timely escalation and resolution when necessary
Drive executive business reviews and strategic planning conversations with key partners
Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes
Support hiring, onboarding, and ramping of new team members as the Account Management organization scales
Foster a collaborative, high-performance, and inclusive team culture
Track and manage key performance indicators related to retention, expansion pipeline, adoption, utilization, and partner health
Maintain accurate forecasting and CRM hygiene to support revenue predictability and leadership reporting
Use data and insights to inform account strategies, prioritize efforts, and continuously improve team performance
Work closely with Product, Growth, Marketing, RevOps, and Partner Success teams to support product launches, co-marketing initiatives, and expansion programs
Surface partner feedback and insights to internal stakeholders to help shape roadmap priorities and go-to-market strategy
Qualification
Required
8–12+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 3+ years in people management
Proven track record of driving retention and expansion within existing customer or partner portfolios
Experience managing complex, multi-stakeholder relationships in B2B, B2B2C, FinTech, PropTech, or SaaS environments
Strong commercial acumen with the ability to identify and close growth opportunities post-sale
Demonstrated ability to lead, coach, and develop high-performing teams
Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management
Excellent communication, presentation, and stakeholder management skills
Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment
Benefits
100% company-paid medical, dental, and vision
401(k) + company stock options
Unlimited paid time off with a PTO minimum + 13 company paid holidays
Parental leave
Flex Cares Program: Non-profit company match + pet adoption coverage
Free Flex subscription
Competitive medical, dental, and vision available from Day 1
Company equity
401(k) plan with company match (our company match kicks off at the beginning of 2026)
Unlimited paid time off + 13 company paid holidays
Parental leave
Flex Cares Program
Free Flex subscription
Competitive compensation + company equity
Unlimited PTO
Company
Flex
Flex enables people to pay rent bills on a schedule that fits their personal finances.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-03-31Series A
2019-11-01Seed
2019-07-24Pre Seed
Leadership Team
Shragie Lichtenstein
Co-Founder & CEO
Michael Jannain
Staff Software Engineer
Recent News
Flexible Finance, Inc.
2025-10-14
Flexible Finance, Inc.
2025-10-09
2023-12-15
Company data provided by crunchbase