Box · 2 days ago
Customer Success Manager
New York, NY, United States
Full-time
Hybrid
Mid Level
$115K/yr - $138K/yr
3+ years expBox is the leader in Intelligent Content Management, helping organizations manage their content lifecycle and transform workflows with enterprise AI. The Customer Success Manager will work with enterprise customers to ensure successful onboarding, drive adoption, and maintain high customer satisfaction through strong relationship-building and product knowledge.
Cloud ComputingEnterprise SoftwareFile SharingFlash StorageWeb Hosting
Responsibilities
Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution
Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
Ensure that a plan is in place with each customer for deployment, change management and adoption programs
Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
Track accounts to identify churn risk and work actively to eliminate that risk
Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture
Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs
Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers
Travel up to 40%
Qualification
Required
Bachelors degree
3+ years prior Customer Success or Account Management experience
3+ years in SaaS environment
Strong communication skills and technical aptitude
Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
Experience in building professional relationships with a diverse range of stakeholders, including senior executives
Enjoys working closely with customers to ensure complete satisfaction
A self-starter who takes the initiative to get things done
Preferred
Familiarity with Salesforce, Zendesk, and Tableau is a plus
Benefits
Equity and benefits
Healthcare benefits
Additional Box Benefits + Perks
Company
Box
Box is an online file sharing and cloud content management service offering unlimited storage, custom branding, and administrative controls.
1001-5000 employees
H1B Sponsorship
Box has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (95)
2024 (93)
2023 (58)
2022 (100)
2021 (109)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Kohlberg Kravis RobertsFuture FiftyGeneral Atlantic
2024-09-18Post Ipo Debt· $400M
2021-04-08Post Ipo Equity· $500M
2015-01-23IPO
Leadership Team
B
Ben Kus
Chief Technology Officer
Dylan Smith
CFO
Recent News
The Business Journal
2026-01-17
Company data provided by crunchbase