NEOGOV · 7 hours ago
Customer Service Specialist II - GMCD - Domestic Animal Services
Naples, FL
Full-time
Onsite
Entry Level
$19.71/hr - $31.53/hr
1+ years expNEOGOV is part of Collier County, which strives to be an employer of choice. The Customer Service Specialist II provides clerical support and customer service in the Domestic Animal Services Division, assisting customers and maintaining records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides customer service and/or assistance to customers, County employees, vendors, contractors and the public
Answers Division telephones; assists callers with questions regarding Division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate and takes messages
Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or Division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from Division databases or records as requested
Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms
Prepares Division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness; copies and distributes documents as appropriate
Prepares and processes administrative documents (i.e., payroll, accounts payable, invoices, etc.); prepares and processes program/operational documents (permits, work orders, project records, etc.); research, assemble and compile information needed to complete documents
Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data; research information from databases as requested; generates reports, logs and listings from databases; may include scanning paper documents into digital database
Prepares and maintains Division files and records to include files of Division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other Divisions as necessary to complete Division records/files
Receives, dates and distributes incoming mail. Prepares outgoing mail
May be required to work on some County holidays
Performs other related duties as required
Qualification
Required
High school diploma or GED required
One (1) year of related experience
Fingerprinting required
Benefits
Collier County BCC offers a variety of benefits to both regular full and part-time employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase