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Accenture · 3 weeks ago

Workplace Location Services Analyst

Irving, TX

Full-time

Onsite

Entry Level

$23.13/hr - $49.57/hr

1+ years exp

Accenture is a global professional services company, and they are seeking a Workplace Location Services Analyst to enhance the office experience for clients and employees. This role involves providing office operations services, customer support, and managing various administrative tasks to ensure a seamless office environment.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Fosters an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting/planning engaging in-office events for our employees

May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions

Supports life safety efforts, including badge access, audit reports, and general CCure administration

Auditing responsibilities for Life Safety, supporting finance functions, providing security, reservations, and catering support to our customers, cross-support to our local technology team, and providing support to high-profile in-office events as needed

Plans and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and reviewing performance against business objectives

Identifies new ways to add value & proactively taking on new tasks to help the team to be more productive

Independently completes a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services

Understands Accenture's collaboration/technology tools and support customer utilization of these tools

Supports the planning for and execution of all on-site meetings and events

Makes process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike

Receives, reviews and allocates Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office

Manages vendor relationships ensuring current NDA’s are on file

Prepares, pulling & analyzing data reports including those around in office bookings and activities

Qualification

Meeting planningCustomer serviceEvent executionFood & beverage knowledgeVendor managementProfessionalismCritical thinkingProblem-solvingCommunicationOrganizational skillsTime managementFlexibilityConfidentialityTeam collaboration