Hewlett Packard Enterprise · 16 hours ago
Private Cloud AI Customer Engineer
United States
Full-time
Remote
Mid Level
$120K/yr - $243K/yrHewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect and analyze their data. The Private Cloud AI Customer Engineer role involves assisting customers with the adoption of HPE PCAI products, managing projects, providing technical support, and ensuring customer satisfaction during the onboarding process.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product
Project manage the customer and use case
Provide hands-on support and guidance during the first three months post-purchase
Conduct informal product training sessions to help customers understand and utilize the product effectively
Schedule and conduct regular cadence calls with customers to track progress, address concerns, and provide updates
Serve as the primary point of contact for customers during the onboarding phase, ensuring a smooth and positive experience
Guide customers through the initial adoption of their first use case, providing technical expertise and best practices
Work closely with customers to understand their specific requirements and tailor support accordingly
Collaborate with internal teams, including Sales, Product Management, and Technical Support, to ensure customer success
Coordinate with multiple stakeholders to address customer needs, resolve issues, and ensure timely delivery of solutions
Monitor customer progress and provide proactive support to ensure early value realization from the product
Identify potential challenges and work with customers to mitigate risks and ensure a successful onboarding experience
Track customer satisfaction and feedback, and work with internal teams to continuously improve the onboarding process
Qualification
Required
Kubernetes
Python
S3
Presto
Airflow
Superset
Spark
Livy
Kubeflow
MLflow
Ray
MLIS
Feast
NVIDIA AI Enterprise
Python (hands on with data science libraries preferred)
Linux
Kubernetes (GPU Scheduling)
Containerization (Including repositories, creating container images, etc)
Helm
AuthN/AuthZ (including SSO)
LangChain, LlamaIndex, vLLM
RAG Pipelines
Storage (object, file)
Big Data (structured vs unstructured) and storage solutions (data warehouses, lakes, distributed file systems)
Relational Database Management System (RDBMS)
SQL and NoSQL
NLP (and its limitations)
LLMOps
Vector DBs
Enterprise AI solutions and techniques (Virtual assistants, Q&A chatbots, summarization, RAG, etc)
Project Management: Demonstrated expertise in managing multiple complex projects simultaneously, with a proven track record of prioritizing tasks and meeting deadlines efficiently and effectively
Customer Service: Strong customer service orientation, with a focus on delivering exceptional support
Technical Troubleshooting and Problem Resolution: Strong analytical and problem-solving skills to quickly identify issues, and work with support team to resolve
Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly
Collaboration: Strong teamwork skills and the ability to work collaboratively with cross-functional teams
Empathy: Ability to understand and empathize with customer challenges and provide supportive solutions
Proactive Approach: Initiative to anticipate customer needs and address potential issues before they arise
Attention to Detail: Keen attention to detail to ensure accurate and thorough support and documentation
Preferred
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
Solutions Design
Testing & Automation
User Experience (UX)
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
Founded in 1939
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-16
2026-01-16
Mobile World Live
2026-01-16
Company data provided by crunchbase