ISS Facility Services - North America · 1 day ago
HR Generalist
LA Metro Area
Full-time
Onsite
Mid Level
$90K/yr - $109K/yr
3+ years expISS Facility Services - North America is seeking an HR Generalist responsible for supporting employees with inquiries related to various People and Culture functions. The role involves communication and collaboration within the HR department while handling administrative tasks and employee relations.
Facility ManagementFood and BeverageFood ProcessingOutsourcingProfessional ServicesRestaurants
Responsibilities
Maintain confidentiality of Organizational and Resource Data
Professional, Timely Responses to Employee Inquiries, Questions and Requests via Case Ticketing System
Create Service Ticket(s) to meet Service Level Agreement [SLA]
Provide Resolution within a Tiered Escalation Process
Collaborate with Internal & External HR Personnel regarding Escalation Items
Organizational Documentation within All Phases of the Ticket Process
Answer and solve HR inquires around unemployment claims, policies, I9 / E-Verify, general questions on Leave of Absence, HR systems, and company HR updates
Create White Paper Documentation for FAQ Repository
Maintain Various Information Systems
Service Desk Reporting [Daily, Weekly, Monthly, Quarterly, yearly
Provide HR Project Support
Physical HR Mail Processing and Distribution
Distribute, review, and provide instructions for HR Service Desk supported forms
Qualification
Required
3 – 5 + years of Human Resources Experience to include coaching, counseling, conflict resolution and employee relations
Minimum of a High School Diploma [or equivalent]
Current Utilization of Microsoft Office Tools (Outlook, Word, Excel, PowerPoint)
Demonstrated Organizational Skills [Desk, Documentation, Processes, Comms]
Demonstrated Communication Skills [Oral, Written, Video/F2F]
Demonstrated Customer Service & Solution Skills [Accurate, Verified, Innovative]
Experience Electronic Filing and Records Management
Experience with Data Reviews/Audits [accuracy, completion, grammar, formatting] from system generated reporting
Preferred
Bachelor's Degree in Human Resources, Business Management or another related
Bi-Lingual Communication Skills [Spanish Preferred]
Experience with Service Desk Applications
Experience with JIRA, Success Factors, JDE, and UltiPro a plus
Union Experience a plus
Human Resources Certification a plus
Benefits
Medical
Dental
Life and disability insurance
Comprehensive leave program
Company
ISS Facility Services - North America
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jon Eldridge
Regional Chief Operating Officer – Americas
Courtney Olson
Chief Marketing Officer, North America
Recent News
Hindu Business Line
2025-10-17
ISS World Services A/S
2025-10-13
ISS World Services A/S
2025-09-29
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