Seminole Hard Rock Hotel & Casino Tampa · 10 hours ago
VICE PRESIDENT -- PLAYER DEVELOPMENT
Tampa, FL
Full-time
Onsite
Director/Executive
10+ years expSeminole Hard Rock Hotel & Casino Tampa is seeking a Vice President of Player Development who will be responsible for developing and maintaining relationships with customers to increase gaming revenues. The role involves personal contact with customers, managing player ratings, and achieving targeted production quotas while ensuring high levels of customer satisfaction.
Gambling & Casinos
Responsibilities
Maintains relationships and markets our gaming products and amenities to valued customers while upholding high levels of customer satisfaction
Greets customers in the casino and participates in social events and special promotions
Issues Player’s Club cards and promotes the program and related promotions
Increases the growth of gaming revenues through development of a targeted customer base
Updates customer history for future visits along with customer interests and preferences utilizing company CRM platform
Ensures the protection of customer rewards and credit lines
Responsible for marketing to predetermine active and inactive customers by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each
Assists in the development of incentive programs, host goals, special events and marketing programs
Maintains up-to-date knowledge of all electronic gaming machines, CRM, promotions, events, entertainment and general property information
Keeps informed of competitive promotions
Effectively handles customer complaints and discrepancies in an efficient and courteous manner
Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs
Responds to Player’s Club letters and customer service survey results and communicates that information to the appropriate department manager
Safeguards the confidential nature of all departmental and general property records
Other duties as assigned
Qualification
Required
10+ years of Casino Marketing Experience and Sales required
Must have excellent communication skills, planning skills, judgment, high moral integrity and strong work ethic
Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures
Must possess strong leadership and team building skills
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each customer a positive, memorable entertainment experience
Preferred
Fluency in languages other than English is preferred
Company
Seminole Hard Rock Hotel & Casino Tampa
Seminole Hard Rock Hotel & Casino Tampa is the premier entertainment destination in Central Florida.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase