Allegion · 10 hours ago
Solutions Support Engineer
Greater Houston
Full-time
Hybrid
Mid LevelAllegion is a leading company specializing in security solutions, helping to keep people safe and secure. They are seeking a Solutions Support Engineer to become a technical subject matter expert in multi-family access control solutions, triaging customer issues, and collaborating with product and engineering teams to ensure effective resolution and support.
ElectronicsManufacturingProduct DesignSecurity
No H1B
Responsibilities
Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions
Triage and identify root cause of Customer Issues for Gatewise products and escalate as necessary to resolve or identify viable work around
Provide guidance to partners and technical support as needed to resolve customer issues
Provide partner feedback and suggestions to Product Management and Engineering
Contribute to regular quality meetings between the support, product management and engineering teams
Assist the Gatewise team with identifying/obtaining the tools and solutions they need to be successful
Partner with the engineering and product teams on the needs and recommendations for these tools
Work closely with Product and Engineering teams to define fixes and timelines
Be the Customer and Support advocate to internal teams, interacting directly with customers
Assist in documenting/reviewing troubleshooting steps, FAQs, and best practices
Review and support required design documentation, including functional block diagrams, system architecture drawings, and instructions for interfacing and working with Gatewise products
Work in a highly collaborative, hybrid work environment
Qualification
Required
Bachelor's Degree in Systems, Electrical, Mechanical, Computer Engineering or related field or equivalent in years of relevant work experience
Demonstrated systems engineering fundamental skills, including design by requirements, requirement traceability, requirement verification and validation
Sound structured problem-solving and critical thinking skills
Strong collaboration skills and demonstrated ability to lead effectively across internal (within Allegion) and external (customers) teams
Ability to communicate effectively at all levels, both written and verbal
Ability to lead troubleshooting and problem resolution in front of customers
Strong Customer Success/Service or Technical Support background a definite plus
Excellent time management skills and ability to work independently
Ability to travel up to 10%
Ability to Work in Office (Houston,TX) daily
Benefits
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance – Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Company
Allegion
Allegion provides mechanical and electronic security products for residential, commercial, and institutional environments.
Founded in 2013
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2024-05-21Post Ipo Debt· $400M
2022-06-07Post Ipo Debt· $600M
2013-11-29IPO
Leadership Team
Rob Martens
Senior Vice President, Chief Innovation & Design Officer, Corporate Development
Greg Katai
VP Sales and Marketing at Yonomi
Recent News
2025-11-11
Morningstar.com
2025-11-06
Company data provided by crunchbase