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griddable.io · 8 hours ago

Platform Support Engineer LMTS

United States

Full-time

Remote

Mid Level

Griddable.io is focused on developing and hosting the Hyperforce continuous delivery and deployment platform. They are looking for experienced DevOps, release, or software engineers to support Salesforce developers using Hyperforce services, troubleshoot issues, and create training content.

AnalyticsBig DataCloud Data ServicesData IntegrationInformation TechnologySaaSSoftware

Responsibilities

The HDPS team owns supporting and assisting Salesforce developers who use Hyperforce services

This includes working with customers to help them onboard their services onto the Hyperforce platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation

HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics

Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions

Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Hyperforce

Qualification

PythonKubernetesTerraformAWSCI/CD PlatformsCustomer SuccessProblem-solvingCommunication skills

Required

A related technical degree required

Customer Success acumen

Strong problem-solving, troubleshooting and analytical skills

Ability to understand customer issues, learn fast and collaborate with other engineering teams to reach a resolution

Must have excellent spoken and written communications skills

Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform)

Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure

Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau

Light coding skills in Python, Apex

Preferred

Familiarity with Salesforce Service Cloud for Case management

Familiarity with Salesforce Data Cloud + Tableau for reporting

Scripting and OS package management (command line tools)

Secrets Management with Vault

Knowledge of SDLC processes and practices

Experience SCM solutions like git

Knowledge of security patterns, 3pp vulnerabilities, and practices

Exposure to analytical monitoring dashboards and experience with Helm Charts is a plus

Public Cloud certifications like AWS, Terraform, CKA

Company

griddable.io

Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).

Founded in 2016