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Chubb · 2 days ago

Claim Adjuster

1201 Main Street, Suite 2300, Columbia, SC, 29201, US

Full-time

Onsite

Mid Level

3+ years exp

Combined Insurance, A Chubb company, is seeking a Claim Adjuster to join their fast-paced, high energy team. The Claims Adjuster is responsible for contacting claimants and service providers to gather information needed to process claims, while demonstrating customer centricity and managing multiple priorities effectively.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Efficiently and accurately adjudicate claims in accordance with the policy terms, established guidelines and regulations

Conduct eligibility claim review by evaluating claim submission and comparing to policy benefits

Request additional information from policyholders, providers and others as necessary to finalize claim

Actively manage inventory and ongoing claim adjudication

Effectively communicate with customers using empathy and professionalism via phone and written correspondence

Interface with Policyholders and Agents answering a variety of questions through different service channels

Develop a broad understanding of our products and systems

Meet Department standards for time, service and quality

Ability to maneuver between system applications confidently to find information and respond to customer needs in a timely manner

Collaborate with other team members and leadership to ensure effective customer service

Actively engage in Continuous Improvement initiatives and identify process and efficiency enhancements

Participate in required training

Performs other duties as assigned

Qualification

Insurance/Claims ExperienceAnalytical skillsProficient in MS OfficeBilingual in SpanishOrganizational skillsCustomer Centric OrientationMulti-tasking abilityWindows based PC KnowledgeExceptional communication skillsDecision-making skills