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The University of Toledo · 7 hours ago

Help Desk - Temp - 500378

Toledo, OH

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

The University of Toledo is seeking a temporary Help Desk professional to provide technology support for help desk calls. The role involves ensuring that all calls to the Help Desk are resolved and that escalated issues are handled satisfactorily, while logging requests in iSupport.

Health CareMedicalPersonal Health

H1B Sponsor Likely

Responsibilities

Responsible for providing technology support for help desk calls

The IT Help Desk - Temp will be responsible for ensuring that all calls to the Help Desk are resolved and that calls/issues escalated are resolved satisfactorily

The IT Help Desk -Temp will ensure that calls/requests to the Help Desk are logged in iSupport

Qualification

Advanced computer troubleshootingHelp desk experienceISupportWindows OSMac OSMicrosoft OfficeCustomer serviceDependabilityOral communicationTeamworkWritten communicationAdaptability

Required

High school diploma or equivalent. Courses in Windows and Macintosh Microsoft Office Suite

Minimum of 1 to 3 years' experience supporting and utilizing a variety of computer hardware, software and networking. Help desk experience and Associate degree preferred

Advanced computer troubleshooting, analysis, critical thinking and problem solving skills

Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. Ability to manage multiple priorities

Ability to promote and follow policies and procedures

Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds

Operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS and Microsoft Office. Working knowledge of data processing equipment, systems and techniques. Knowledge of iSupport. Knowledge of Active Directory, student information systems, educational software systems, library management systems, financial systems, and e-mail application preferred

Operating knowledge of typical office equipment, such as telephones, copier, fax machine, E-mail, etc

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with Student-Workers and others

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Preferred

Help desk experience and Associate degree preferred

Knowledge of iSupport. Knowledge of Active Directory, student information systems, educational software systems, library management systems, financial systems, and e-mail application preferred

Company

The University of Toledo

Glassdoor3.7

The University of Toledo is a regional force powering opportunities to learn, care, play and work.

Founded in 1872

Toledo, Ohio, USA

5001-10000 employees

https://utmc.utoledo.edu/

H1B Sponsorship

The University of Toledo has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (30)

2023 (25)

2022 (32)

2021 (41)

2020 (30)