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JCB North America · 13 hours ago

Gold Coast JCB - Shop Service Technician

Miami, FL

Full-time

Onsite

Senior Level

5+ years exp

Gold Coast JCB is the JCB dealer for southeast Florida, dedicated to providing top-notch service. The Shop Service Technician is responsible for diagnosing, repairing, and maintaining heavy machinery and equipment while ensuring excellent customer service and adherence to safety standards.

ManufacturingReal Estate

No H1B

Responsibilities

Complete and turn in reports that capture all time and work completed, with clear notes

Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines

Assist and work with other technicians on complicated jobs and when required

Ability to mentor, teach and advice other technicians

Complete system audits and evaluations on machines

Assists with customers product clinics, field days, and related promotional events as needed

Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing

Keep Service Department tools, equipment and company vehicles in good working and safe conditions

Practice and adhere to all safety policies and training

Maintain a clean and professional image according to JCB and Gold Coast JCB standards

Conduct business in alignment with company’s Mission, Vision, and Core Values

Qualification

Heavy machinery knowledgeDiagnostic skillsService Technician experienceMicrosoft Office proficiencyBilingual EnglishBilingual SpanishCustomer service orientationTechnical competenceProfessional demeanorCommunication skillsFlexibility

Required

College degree in Diesel or Technical related field

Will consider equivalent work experience in lieu of educational qualifications

5+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry, with proven track record

Communicate by speech and hearing in person at basic English and Spanish proficiency

Strong written and verbal communications skills

Knowledge of heavy machinery, generators, and truck or diesel engine industries

Strong computer skills to perform diagnostics, complete and submit reports, etc

Ability to travel

Proficient in Microsoft Office software

Comfortable in an in-person office environment

Must be customer service oriented, flexible, and have a high energy level

Must have excellent follow-through skills

Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings

Must be open to domestic and international travel

Desire and proven ability to learn and grow

Ability to stand and walk with frequent lifting, guiding and/or carrying of lightweight materials and equipment for up to 12 hours

Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces

Able to lift up to 75 pounds

Use hands, arms and legs fully; grasp, manipulate and assemble small to large objects with the aid of forklifts or cranes as needed; see and hear well with or without aid

Good hand eye coordination