Green Street · 9 hours ago
Customer Success Associate
Newport Beach, CA
Full-time
Hybrid
Entry Level
$62K/yr - $70K/yr
1+ years expGreen Street is a forward-thinking real assets company transforming the commercial real estate market with predictive analytics and data-driven insights. They are seeking a Customer Success Associate to deliver an excellent user experience, manage onboarding, support, and client engagement to drive satisfaction and product adoption.
Commercial Real EstateFinancial ServicesReal EstateReal Estate Investment
No H1B
Responsibilities
Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
Train users on the most effective ways to use Green Street to achieve their business objectives
Conduct Customer Success activities including user onboarding, training, and support
Proactively engage users at key touchpoints to expand their use case for Green Street
Find new and creative ways to engage with clients and grow the overall client value
Partner with Account Management to identify at-risk accounts and improve retention outcomes
Identify and advocate for clients’ needs throughout Green Street
Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
Become a trusted partner for our clients
Hit annual KPIs for user and usage growth, client health scores, and retention rates
Qualification
Required
A Bachelor's degree is preferred - in lieu of a degree we will consider relevant work experience
1-3 years of proven experience in customer-facing roles, with a track record of transforming client interactions and driving meaningful outcomes
Ability to think strategically and develop thoughtful client outreach plans
Strong attention to detail and follow through
Desire to provide exceptional client service
Exceptional communication skills with a proven talent for translating complex insights into engaging, accessible narratives that resonate across diverse professional backgrounds
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Benefits
Incentive Performance Bonus
Company
Green Street
Green Street provides actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-07-19Acquired
Leadership Team
Jeff Stuek
Chief Executive Officer
Dan Figenshu
Chief Financial Officer
Recent News
Yahoo Finance - Business Finance, Stock Market, Quotes, News
2025-11-07
2025-11-05
Company data provided by crunchbase