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JAGGAER · 1 day ago

Enterprise Account Manager (US - Remote, East Coast)

United States

Full-time

Remote

Senior Level

5+ years exp

JAGGAER is a company that provides an intelligent Source-to-Pay and Supplier Collaboration Platform. They are seeking an Account Manager to focus on account upsells, revenue retention, and customer contract renewals while expanding their presence within existing accounts.

Enterprise SoftwareInformation TechnologyProcurementSaaSSoftware

Responsibilities

Deliver tailored account management services to a pre-assigned vertical of existing customers

Identify white space opportunities and business challenges

Map organizational influence to enhance customer relationships

Conduct quarterly customer reviews to assess performance and identify areas for improvement

Challenge the status quo and propose innovative solutions

Analyze total spend to uncover how JAGGAER can optimize both upstream and downstream management

Lead negotiations and close customer contract renewals effectively

Create and implement strategies to safeguard existing revenue while increasing account penetration and customer satisfaction

Meet and exceed quota by successfully identifying and selling add-on and upsell opportunities

Work closely with other customer-facing teams (e.g., Solution Engineers, Support, Value Consulting) to ensure customer needs are met and that JAGGAER’s messaging is consistent, fostering strong, long-lasting relationships

Develop and maintain deep knowledge of the JAGGAER suite of products

Participate in trade shows and conferences to represent JAGGAER and engage with potential clients

Lead or participate in Requests for Proposals (RFPs) for your assigned accounts

Utilize Salesforce and Outreach IO for daily documentation and proactive account engagement

Qualification

B2B SaaS experienceSource-to-Pay (S2P) knowledgeAccount management experienceCRM software proficiencyData analysis skillsBusiness automation knowledgeMS Office proficiencyCustomer relationship cultivationCommunication skillsNegotiation skills