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Mindray North America · 17 hours ago

System Implementation Associate

United States

Full-time

Onsite

Entry Level

$65K/yr - $75K/yr

1+ years exp

Mindray North America is a global leader in medical technology, delivering advanced patient monitoring systems and solutions. The System Implementation Associate provides hands-on support for installations and integrations in hospital environments, ensuring performance and customer satisfaction throughout the product lifecycle.

Health CareManufacturingMedical Device

Hiring Manager

Britt Cole

Responsibilities

Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications

Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing

Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives

Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime

Coordinate and perform system updates and upgrades as required

Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies

Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met

Qualification

System designInstallationTroubleshootingTelemetryRF systemsMicrosoft Windows OSCommunication skillsOrganization skillsCritical thinkingCustomer-focused attitude