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Starbucks · 3 days ago

senior manager, crisis communications

Seattle, WA

Full-time

Onsite

Senior Level

$130K/yr - $217K/yr

7+ years exp

Starbucks is a company known for its commitment to connection and extraordinary leadership. They are seeking a Senior Manager of Crisis Communications to lead and support the implementation of integrated communications plans that protect and elevate the Starbucks brand while providing strategic counsel to senior leaders.

CoffeeFood and BeverageRestaurantsTea

Responsibilities

Develop and execute external communications strategies that support labor relations priorities and reinforce Starbucks commitment to partners

Translate complex topics into simple, actionable communications that build trust and drive the external narrative

Work closely with Labor Relations, Retail Communications, Legal, Social/Digital and Internal (Partner) Communications to ensure alignment and consistency across channels

Drive proactive and reactive earned media opportunities from start to finish

Serve as a trusted communications counselor to senior leaders on labor topics, providing scenarios, options, and recommendations

Keep your finger on the pulse of the external environment and ensure readiness to respond and adapt as needed

Qualification

Crisis communicationsMedia relationsLabor relationsCommunication strategiesProject managementMicrosoft OfficeCollaborationFacilitation skills

Preferred

Bachelor's degree and a preferred minimum of 7 years of advanced experience in consulting and working with senior leaders in the design, development, and execution crisis, issues and labor relations communications strategies and initiatives

Preferred minimum of 7 years leading a high-performing team and agency partners

A solid understanding of labor relations and the communications needs required to support this function

Experience establishing collaborative initiatives with multiple departments

Demonstrated project management experience, providing effective oversight across the design, delivery, and outcome stages

Demonstrated ability to effectively manage time, prioritize tasks, work independently, and maintain confidentiality

Excellent communication and facilitation skills, a proven track record of building strong collaborative relationships with senior stakeholders

Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Benefits

Medical, dental, vision, basic and supplemental life insurance

Short-term and long-term disability

Paid parental leave

Family expansion reimbursement

Paid vacation from date of hire

Sick time (accrued at 1 hour for every 25 hours worked)

Eight paid holidays

Two personal days per year

Participation in a 401(k) retirement plan with employer match

A discounted company stock program (S.I.P.)

Starbucks equity program (Bean Stock)

Incentivized emergency savings

Financial well-being tools

100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan

Student loan management resources

Access to other educational opportunities

Backup care

DACA reimbursement