LivaNova · 9 hours ago
Field Service Engineer - Korea
South Carolina, United States
Full-time
Onsite
Mid Level
3+ years expLivaNova is a global medtech company focused on changing lives through innovative healthcare solutions. The Field Service Engineer will provide expert technical support and training for medical devices, assist customers and distributors, and ensure compliance with company policies while maintaining a high standard of customer service.
Health CareMedical DeviceNeuroscience
Responsibilities
Support device/equipment installations
Be prepared to educate users and conduct demonstrations of our products
Repair installations using remote access software and the internet
Provide field-based technical advice and assistance to LivaNova Group employees and customers
Repair, troubleshoot, and salvage damaged databases either at customer site or remotely
Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests
Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products
Work with multiple customer department disciplines (Medical Records, IT/IS, Surgery, and Perfusion) to ensure all customer expectations are met following installation
Train customers on the appropriate use of the equipment and software
Develop FAQ documentation for LivaNova Group employees and customers
Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc
Be thoroughly knowledgeable and conversant on all products LivaNova manufactured and distributed equipment in his/her scope
Have knowledge and expertise in certain product areas in his/her scope to be able to provide effective and timely technical advice and support to others
Be the technical consultant on product development teams as needed
Backup support to other Field Service reps as needed
Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements
Provide periodic on-the-job training of new Field Service Representatives
Comply with the compliance/ethic/code of conducts requirements of LivaNova Group; ensure people are conducting business in a fair and ethical fashion. Individuals in this role interpret and enforce company policy, procedures, and business practices
Be responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, intellectual property etc
Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures
Maintain an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge
Be responsible for maintaining financial cost effectiveness within assigned territory
Work effectively with coworkers, distributors, other departments and customers
Support the field engineers from distributor companies with annual training, on-site help, phone call, etc
Undertake normal management and selling work for the spare parts
Contact customers and give the explanation, training and maintenance for them as they want
Qualification
Required
Bachelor's Degree in Biomedical Engineering or related field
Minimum 3 years experience in field service engineering or related field
English: good spoken & written
Ability to identify and solve equipment, software and operating systems quickly and accurately
Self-starter with the ability to proactively plan, schedule and develop own work with minimal supervision
Ability to work effectively with co-workers and customers
Skill of excellent written and verbal communication
Availability for call 24/7
Travel as needed
Self-motivation, problem solving attitude, quick in action
Preferred
Experience of related medical devices is preferred
Fluency in another language will be considered a plus
Knowledge and understanding of compliance topics with proven track record
Company
LivaNova
LivaNova is a medical technology company that specializes in advanced cardiac surgery, neuromodulation, and circulatory support solutions.
1001-5000 employees
H1B Sponsorship
LivaNova has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (7)
2023 (6)
2022 (7)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-03-05Post Ipo Debt· $300M
2015-10-19IPO
Leadership Team
Vladimir Makatsaria
Chief Executive Officer
Alex Shvartsburg
Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase