Veteran Intake Specialist San Antonio, TX Only jobs in United States
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VetClaims.AI ยท 3 days ago

Veteran Intake Specialist San Antonio, TX Only

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$60K/yr - $65K/yr

VetClaims.AI is a veteran-owned company dedicated to helping veterans secure the VA disability benefits they deserve. The Veteran Intake Specialist is responsible for conducting intake calls, gathering accurate information, and guiding veterans through the initial steps of the claims process with professionalism and empathy.

B2CSoftware

Responsibilities

Conduct inbound and outbound intake calls with veterans seeking assistance with VA disability claims
Collect, verify, and document veteran information, including service history, claimed conditions, and relevant medical details
Explain the VetClaims.ai process and set clear expectations for next steps
Accurately enter and maintain information in internal systems and platforms
Identify missing or incomplete information and follow up as needed
Coordinate handoffs to Fulfillment, C&P Preparation, or other internal teams
Maintain strict compliance with HIPAA, PII, and company data protection standards
Provide professional, empathetic, and respectful support to veterans at all times

Qualification

VA disability claimsMedical terminologyCustomer serviceCommunicationBasic computer proficiencyDiscretionOrganizational skillsTime-management skillsActive listening

Required

Must reside in or near San Antonio, Texas
Prior experience in customer service, intake, call center, or administrative roles
Experience working in a medical, healthcare, or clinical environment (e.g., medical assistant, medical office, patient intake, healthcare admin)
Strong verbal communication and active listening skills
Ability to handle sensitive and confidential information with discretion
Basic computer proficiency and ability to work across multiple systems
Reliable attendance and punctuality

Preferred

Veteran status or direct experience working with veterans strongly preferred
Familiarity with VA disability claims, VA healthcare, or benefits-related processes
Understanding of medical terminology and documentation
Strong organizational and time-management skills
Ability to work independently while contributing to a team environment

Company

VetClaims.AI

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VetClaims.AI offers a low flat fee, saving veterans compared to competitors who take a percentage of backpay and increases.
dateFounded in 2024
location
Austin, Texas, USA
people-size2-10 employees
web-link
https://vetclaims.ai

Funding

Current Stage
Early Stage
Company data provided by crunchbase