Lantern Community Services · 12 hours ago
IT Support Analyst
New York, NY
Full-time
Onsite
Entry Level
$38/hr - $49/hr
1+ years expLantern Community Services Inc is dedicated to helping New Yorkers impacted by homelessness achieve stability through supportive housing and services. The IT Support Analyst will provide frontline technical support and coordinate technology tasks to ensure reliable IT operations across multiple program locations. This role involves troubleshooting user devices, maintaining IT equipment, and supporting staff with their technology needs.
Non Profit
Responsibilities
Serve as the primary on-site IT support contact for supportive housing sites and shelters, maintaining a published visit rotation and coordinating access with program leadership
Troubleshoot user devices, basic networking and Wi-Fi issues, printers, peripherals, and room A/V equipment
Escalate complex technical issues to the Director of IT or external vendors as appropriate
Maintain a field 'go-bag' containing common cables, adapters, testing tools, and basic wiring equipment
Provide empathetic frontline support through a ticketing system, documenting issues, steps taken, and resolutions clearly
Communicate timelines and resolution updates to staff in plain, non-technical language
Prepare, configure, and deploy Windows and macOS endpoints, including account setup, MFA, and standard applications
Support onboarding and offboarding processes, including equipment issuance and return, account provisioning and deprovisioning, and license updates
Maintain an intermediate working knowledge of Microsoft 365 and support SharePoint, Teams, and internal knowledge base resources
Address localized technology needs, including equipment acquisition, storage, maintenance, email accounts, and shared folders
Conduct periodic site visits for upgrades, maintenance, and urgent technical requests
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required; Bachelor's degree preferred or equivalent experience
1–3 years of hands-on IT support experience (paid, volunteer, internship, or service-year experience acceptable)
Experience in troubleshooting endpoints, basic networking, and common office technology
Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint
Experience using a ticketing system such as Freshservice, Zendesk, or Jira Service Management
Strong communication, documentation, and customer service skills
Preferred
IT certifications such as CompTIA A+ (preferred), Network+, ITIL Foundation, Google IT Support, or Microsoft Endpoint certifications
Exposure to endpoint management tools such as Intune, Jamf, or Kandji
Familiarity with identity platforms such as Entra ID (Azure AD) or Google Admin
Experience supporting nonprofit, supportive housing, shelter, or field-based environments
Multilingual skills
Company
Lantern Community Services
Lantern provides innovative services to help New Yorkers who are formerly homeless or have recently aged.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Roberta S.
Chief Operating Officer
Michael Winter
Chief Financial & Administrative Officer
Recent News
Canada NewsWire
2025-07-18
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