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QBE Insurance · 11 hours ago

IT Client Services Analyst

Fargo, ND, USA

Full-time

Hybrid

New Grad, Entry Level

$28/hr - $42/hr

QBE Insurance is a global insurance company committed to providing a positive impact in the world. They are seeking an IT Client Services Analyst to provide IT support by troubleshooting hardware and software, ensuring a quality end user experience for employees and customers.

Insurance

No H1B

Responsibilities

Provides IT desktop services/support for employees and customers

Participate in answering incoming support calls and managing call queue

Ensure tickets are worked and resolved in accordance with SLA using ticket management system

Facilitate accurate records by ensuring equipment asset tags are updated in system

Provide technical knowledge and advice to drive improvement initiatives

Delivery of defined starter/mover/leaver services

Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary

Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun

Qualification

Information Technology (IT) SupportTechnical SupportApplications SupportCustomer ServiceIncident ResponseManaging performanceRisk ManagementService ImprovementStakeholder ManagementMicrosoft Windows 11Microsoft OfficeCitrix WorkspaceActive DirectoryVPNMFPsCommunicationCritical ThinkingIntentional collaborationMentorshipProblem Solving

Required

Associate's degree or equivalent combination of education and work experience

Applications Support

Communication

Critical Thinking

Customer Service

Financial Systems

Incident Response

Information Technology (IT) Support

Intentional collaboration

Managing performance

Mentorship

Problem Solving

Risk Management

Service Improvement

Stakeholder Management

Technical Support

Preferred

Knowledge of general computer troubleshooting and support

Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts

Microsoft Windows 11

Microsoft Office

Citrix Workspace

Active Directory

VPN

MFPs (multi-function printers)