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Rosie's Place · 3 days ago

Overnight Shelter Advocate - Part Time

Boston, MA

Part-time

Onsite

Entry, Mid Level

$25/hr - $25/hr

2+ years exp

Rosie's Place is the first women’s shelter in the United States, dedicated to providing a safe and nurturing environment for poor and homeless women. The Overnight Shelter Advocate role focuses on creating a welcoming atmosphere for guests, ensuring their safety, and providing culturally inclusive support during overnight hours.

Security

Responsibilities

Provide a welcoming and secure environment for overnight program guests and ensure their safety

Intervene in guest crises or emergencies in a dignified and respectful manner

Maintain guests’ confidentiality and observe professional boundaries when working with guests

Supervise any volunteers on overnight shifts

Supply stocked items; report a daily inventory log, and complete housekeeping tasks before closing shift

Enter a complete account of shift activity in the Salesforce daily log

Serve as a Front Office Advocate for Rosie’s Place at start of shift by answering phones, directing calls, responding to inquiries, opening the front door—all in a friendly and respectful manner

Manage the guest daily services calendar/schedule. Keep track of all daily services

Perform any additional duties assigned by the Overnight Program Manager

Qualification

Direct service experienceSocial justice commitmentBilingual (Spanish/English)Customer service mindsetMicrosoft Office proficiencyProblem-solving skillsInterpersonal skillsDependableFlexibleEffective communication