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Commonwealth of Pennsylvania · 7 hours ago

Administrative Assistant 1

Lackawanna County, PA

Part-time

Hybrid

New Grad, Entry Level

The Commonwealth of Pennsylvania is seeking an Administrative Assistant 1 to join the Department of Labor & Industry's Financial Management Division. This role involves performing administrative work to support billing, collections, and customer service, while maintaining effective communication with account holders and collaborating with internal and external teams.

Non Profit

Responsibilities

Perform administrative work to support efficient and accurate billing, collections, and customer service work

Determine the appropriate approach to account collections efforts based on precedent, facts, and circumstances of the account

Communicate with the policy holder and adhere to general office guidelines

Determine the structure and terms of payment plans for assigned accounts based on the facts and circumstances of each account

Receive and process credit card payments, prepare and review reports for accuracy and completeness, and make recommendations based on office guidelines and independent judgement regarding the likelihood of a successful outcome

Coordinate with Credit Committee applications, Office of Attorney General (OAG) transmittals, and related processes

Collaborate with SWIF auditors, underwriters, and managers to achieve team goals

Contact brokers and policyholders regarding outstanding balances, issue reminders, and provide information about SWIF billing and collection procedures and policies

Use communication and customer service skills to secure timely payments while maintaining a positive rapport with clients

Qualification

ProfessionalismCommunication skillsProblem-solving skillsDiscretionWork ethic

Required

Such training as may have been gained through graduation from a four year college or university or any equivalent combination of experience and training

You must demonstrate the ability to adhere to the values and ethics of the Department of Labor and Industry

You must demonstrate the ability to work with professionalism, discretion, and good work ethic

You must have solid written and verbal communication skills

You must show initiative and problem-solving skills

You must be able to perform essential job functions