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Wellstar Health System · 9 hours ago

PBX Operator

Douglasville, GA

Full-time

Onsite

Entry Level

1+ years exp

Wellstar Health System is dedicated to enhancing the health and well-being of every person they serve. The PBX Operator is responsible for the efficient operation of the switchboard and patient information areas, assisting patients and staff with communication and ensuring a high level of customer service during hospital emergencies.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Timely answering all phone calls received at the main hospital line

Ability to maintain composure under stressful situations

Prioritize calls to the CODE phone over all other assignments

Document all calls outside normal inquiry and routing volumes

Participate in all Emergency Announcements and follow departmental emergency protocol

Project a positive attitude both in person and over the phone

Able to route calls to the correct location without delay

Maintain professional appearance at all times

Maintain courteous and friendly demeanor towards all customers

Serve as hospital greeter

Assist all customers on way finding throughout the campus

Attend Mandatory staff meetings

Complete annual assessment and education

Participate on hospital drills

Train new hires on the role and assigned job functions

Participate in holiday rotation

Other duties as assigned

Performs other duties as assigned

Complies with all Wellstar Health System policies, standards of work, and code of conduct

Qualification

Customer serviceCommunication skillsBasic computer skillsProblem-solving skillsProfessionalismActive listeningPositive attitude

Required

High School Diploma

Minimum 1 year call center or customer service experience, preferably in a health care setting

Excellent customer service skills

Excellent written and verbal communication skills

Must possess a clear and professional voice for calls and announcements

Must be proficient in basic computer skills and systems utilized by the Communicative Services Department

Able to work in a high-volume area

Detail oriented and possess problem-solving skills

Demonstrated professionalism

Effective communication skills

Active listening skills

Must project a positive attitude via the phone and in person

Preferred

Associates Degree

Company

Wellstar Health System

Glassdoor3.6

The largest health system in Georgia.

Founded in 1993

Marietta, Georgia, USA

10001+ employees

https://www.wellstar.org

H1B Sponsorship

Wellstar Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (18)

2023 (13)

2022 (14)

2021 (18)

2020 (12)