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Allied Benefit Systems · 10 hours ago

Client Relationship Manager

United States

Full-time

Remote

Mid Level

$48K/yr - $50K/yr

3+ years exp

Allied Benefit Systems is seeking a Client Relationship Manager to oversee client satisfaction and serve as a key resource for Account Management Teams. The role involves managing client relationships, resolving issues, and ensuring compliance while providing personalized support to clients and brokers.

Health CareInsuranceWellness

Responsibilities

Serves as primary point of contact between the Key Business Partner Account Management, Sales, Agents/Brokers, Employer Groups and various Allied departments to provide oversight of plan administration

Represents Allied at business functions to promote positive image of the company

Maintains and has ownership of a block of key accounts

Monitors overall customer experience of individual book of business including call metrics, claim account metrics and performance guarantees to improve client and customer satisfaction

Strong understanding of New Business and Reissue submission paperwork received from BPO Clients to ensure plan details are communicated correctly to the BPO Core Group and for Customer Service Questions

Cultivates strong, productive, and influential relationships with Key Business Partners, driving retention and new business growth

Support facilitation of the renewal of existing cases by management of overall service and maintaining service level expectations

Client facing providing support during onboarding process and is capable of independently resolving issues while improving the overall client experience

Fosters a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations

Executes effective resolutions for escalated client issues including root cause analysis to mitigate future concerns

Executes effective resolutions for routine problems (i.e., billing, employer and member concerns, etc.) by working with the appropriate departments and the client to ensure resolution

Partners with Senior staff to proactively address critical issues

Troubleshoot, identify, and improve internal processes with various Allied departments

Collaborates with the Allied Compliance team to stay up to date on all compliance and regulation topics

Provide communication to clients regarding ACA compliance

Provide Administrative Procedures and website training

Produce and analyze Ad Hoc reporting when requested

Demonstrates Excellent interpersonal communication skills, both written and verbal, with the ability to tailor messages to the appropriate audience

Demonstrates strength and understanding of all workflows and business processes to execute the overall service strategy for BPO Clients

Other duties as assigned

Qualification

Client Relationship ManagementMicrosoft Office SuiteAnalytical skillsCustomer service skillsCommunication skillsTime managementProblem-solving skillsTeam player