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Barnes & Noble, Inc. · 1 day ago

Lead Barista - FT

Bowling Green Kentucky

Full-time

Onsite

Senior Level

Barnes & Noble is a bookstore that serves as a gathering place for readers and the community. As a Lead Barista, you will guide the café team in maintaining product presentations and ensuring the efficient operation of the café while creating a welcoming environment for both customers and staff.

Retail

Responsibilities

Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor

Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays

Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same

Are supportive and considerate of colleagues; consistently going out of your way to help others on the team and setting a positive example

Are always cheerful with customers, consistently going out of your way to help them

Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others

Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling or café career

Act as a resource for baristas and booksellers, addressing and resolving concerns and raising these issues to leadership

Prioritize resources and barista support appropriately to keep the shift on track

Above all, show that you enjoy being a barista!

Using mastered skills in drink making, food preparation, and all other tools and processes to model best practices for the café team and coach others in their effective execution

Using strong merchandising skills to coach the café team in creating and maintaining a full and vibrant bake case and adjusting displays while ensuring cleanliness and presentation standards are met

Guiding baristas in applying and understanding effective visual merchandising skills, to create and maintain counter and floor retail fixtures, keeping the Café neat and tidy

Speed of service at the registers, and actively coaching baristas in customer conversations as well as improving register speed and accuracy

Guiding and supporting baristas in receiving and unpacking deliveries, and the efficient and accurate stocking that follows, ensuring First in First Out (FIFO) practices

Supporting baristas in keeping the Café clean and tidy through excellent execution of daily and weekly cleaning tasks

Supporting the bookfloor team with presentation standards and maintenance, ensuring high standards

Actively coaching the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors

Place food and beverage orders accurately and timely, using tools and resources to ensure the Café is in-stock at all times

Complete and submit accurate monthly inventory and waste log timely

Coach the team in delivering effective food and beverage recommendations to customers

Lead and support the Café’s focus on key sales objectives such as new LTO, café promotions, Membership, etc., actively and genuinely sharing this knowledge with customers and colleagues

Use knowledge of café training tools and resources, helping baristas to broaden their experience

Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately

Qualification

Drink makingFood preparationMerchandising skillsCustomer serviceInventory managementSafetyHygieneTeam leadershipCommunication skillsProblem-solving

Required

Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor

Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store

Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same

Are supportive and considerate of colleagues; consistently going out of your way to help others on the team and setting a positive example

Are always cheerful with customers, consistently going out of your way to help them

Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others

Are curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling or café career

Act as a resource for baristas and booksellers, addressing and resolving concerns and raising these issues to leadership

Prioritize resources and barista support appropriately to keep the shift on track

Show that you enjoy being a barista

Master the operational competencies of a Barnes & Noble barista

Be proficient in using mastered skills in drink making, food preparation, and all other tools and processes to model best practices for the café team and coach others in their effective execution

Use strong merchandising skills to coach the café team in creating and maintaining a full and vibrant bake case and adjusting displays while ensuring cleanliness and presentation standards are met

Guide baristas in applying and understanding effective visual merchandising skills, to create and maintain counter and floor retail fixtures, keeping the Café neat and tidy

Coach baristas in customer conversations as well as improving register speed and accuracy

Guide and support baristas in receiving and unpacking deliveries, and the efficient and accurate stocking that follows, ensuring First in First Out (FIFO) practices

Support baristas in keeping the Café clean and tidy through excellent execution of daily and weekly cleaning tasks

Support the bookfloor team with presentation standards and maintenance, ensuring high standards

Actively coach the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors

Place food and beverage orders accurately and timely, using tools and resources to ensure the Café is in-stock at all times

Complete and submit accurate monthly inventory and waste log timely

Coach the team in delivering effective food and beverage recommendations to customers

Lead and support the Café's focus on key sales objectives such as new LTO, café promotions, Membership, etc

Use knowledge of café training tools and resources, helping baristas to broaden their experience

Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately

Company

Barnes & Noble, Inc.

Glassdoor3.8

Barnes & Noble proudly serves America with approximately 600 bookstores across all fifty states, and are busy opening newly designed stores in communities nationwide.

Founded in 1917