TEKsystems · 10 hours ago
Collections Specialist
Fort Worth, TX
Contract
Hybrid
Entry Level
$20/hr - $22/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Collections Specialist. The role involves making outbound and taking inbound calls to collect payments, negotiate payment solutions, and provide excellent customer service while managing assigned accounts.
Information Technology
Responsibilities
Make outbound and take inbound calls from Mercedes-Benz Financial Services (MBFS or Daimler Truck -DTFS) customers for the purposes of:
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss
Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable
Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed
Offer feedback and recommendations on any process improvements or training material
Maintain corporate standards and compliance requirements
Qualification
Required
HS Diploma or GED
Real Collections experience is a must
Over the phone collections experience
Preferred
Bachelors Degree
1-2 years experience in Customer Service and/or Collections environment
Familiar with the automotive industry
Preference is Auto, Credit Card, or Mortgage
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase