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Qualdoc · 18 hours ago

Lead Service Engineer

Midlothian, VA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $110K/yr

Qualdoc is a leader in inspection and counting systems, delivering innovative solutions and exceptional service to customers across packaging automation and crop science industries. The role of Lead Service Engineer involves customer support, troubleshooting electrical and automation issues, and collaborating with production and R&D teams to enhance service processes and machine reliability.

Document ManagementStaffing AgencySupply Chain Management

Responsibilities

Serve as the lead technical resource for customer service calls and in-house service issues

Troubleshoot electrical, controls, and automation issues prior to machine shipment

Provide remote technical support to customers and Field Service Engineers

Assist Field Service Engineers with diagnostics and issue resolution in the field

Document service issues, root causes, and corrective actions

Drive continuous improvement in service processes and machine reliability

Assist with electrical wiring, panel layout, and automation troubleshooting during machine builds

Support factory testing and system validation prior to shipment

Resolve build-time electrical or controls issues efficiently to maintain production schedules

Assist with electrical wiring and controls integration for prototype machines

Support testing, debugging, and iterative improvements of new designs

Provide service-driven feedback to engineering to improve reliability and serviceability

Qualification

Electrical EngineeringControls EngineeringTroubleshooting electrical systemsPC-based control systemsReading electrical schematicsCustomer interactionCommunication skillsCustomer-focused mindset