Optum ยท 9 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$16.15/hr - $28.80/hr
1+ years expOptum is focused on improving health data and information flow to create a more connected system. The Customer Service Representative role involves providing expertise and customer service support to callers, answering inquiries, and ensuring a high-quality experience for patients and callers.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answers inbound phone calls while providing a high-quality patient/caller experience
Reviewing patient liability questions and concerns
Schedules, reschedules and cancels appointments
Performs referral coordination including completing Open Referrals and/or referral tracking queue
Works all assigned work timely according to department standards and documents all actions in the system
Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
Communicates effectively and in a professional manner
Processes all work-related responsibilities in an efficient, timely and accurate manner
Other duties as assigned
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience in a call center answering customer service inquiries regarding healthcare
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Flexibility to work any 8-hour shifts between the hours of 8:00AM-5:30PM PST. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates
Preferred
Experience using EPIC
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase