Orion Health · 3 weeks ago
Service Delivery Analyst/Site Reliability Engineer Intern
Minot, ND
Internship
Onsite
InternOrion Health is a company dedicated to innovating and improving global health systems. The role involves contributing to service management, assisting in reporting, and supporting incident management processes while collaborating with internal teams and external stakeholders.
Health CareInformation TechnologySoftware
No H1B
Responsibilities
Join and contribute to regular service management and change advisory meetings
Help review and update change tickets with approvals from internal and external teams
Assist in assigning and escalating incident and service request tickets
Support the delivery of weekly and monthly client reports
Help prepare IT service management reports, including KPIs and trend analysis
Contribute ideas for process improvement based on report metrics
Help maintain internal workspaces and tools used in change and incident management
Performance Optimization- Help identify performance bottlenecks and implement solutions to improve system efficiency
Capacity Planning - Assist in forecasting and planning for future system capacity needs to ensure scalability
Qualification
Required
An interest in IT service management and a willingness to learn
Strong communication skills (written and verbal)
Good attention to detail and problem-solving ability
Familiarity with Microsoft Office tools like Word, Excel, and PowerPoint
A proactive attitude and willingness to collaborate
Basic Programming - i.e. Bash and Python
Cloud & Infrastructure - Knowledge of cloud platform (AWS)
Preferred
Knowledge of ITIL concepts
Experience with reporting, documentation, or ticketing tools (e.g., JIRA, ServiceNow)
Studying towards a degree/diploma in Computer Science, Business, or related fields
Benefits
Real-world experience in a dynamic, fast-paced health tech company
Exposure to IT service delivery, client communications, and performance reporting
Mentorship from seasoned professionals in the field
An opportunity to contribute to meaningful projects that impact healthcare outcomes
Company
Orion Health
Orion Health is an award winning, global healthcare software company that develops creative and modern solutions.
Founded in 1993
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$255MKey Investors
Hg
2024-12-16Acquired
2018-10-30Post Ipo Equity· $255M
2014-11-26IPO
Leadership Team
Chris Hobson
Global Chief Medical Officer
Ian McCrae
Founder, Director and Mr Odd Job
Recent News
Company data provided by crunchbase