Stem, Inc. · 15 hours ago
IT Support Specialist
Broomfield, CO
Full-time
Onsite
Entry Level
$52K/yr - $79K/yr
1+ years expStem, Inc. is a global leader reimagining technology to support the energy transition. The IT Support Specialist will be the first point of contact for technical support, ensuring the team has the tools and systems they need to succeed while also setting up computers for new workers and maintaining IT infrastructure.
Energy EfficiencyEnterprise SoftwareInformation ServicesInformation Technology
Responsibilities
Provide first-line technical support via email, phone, and ticketing system (Jira Service Management)
Set up and configure workstations with computers, monitors, and peripheral devices
Install, configure, and troubleshoot Windows 11, macOS, Microsoft 365, and business applications
Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices)
Support remote and hybrid employees with VPN, remote desktop, and collaboration tools
Maintain accurate documentation of incidents, resolutions, and knowledge base articles
Escalate complex issues to senior IT team members when needed
Assist with user account management in Microsoft 365 and Azure AD
Monitor and maintain IT asset inventory and equipment lifecycle
Support software deployments and updates across the organization
Ensure security best practices for endpoint devices and user access
Participate in IT projects and infrastructure improvements
Coordinate with property management for building-related IT infrastructure
Manage conference room technology and AV equipment
Support office moves, adds, and changes
Qualification
Required
1-3 years of experience in IT support, help desk, or similar technical role
Strong troubleshooting skills with Windows 10/11 and macOS environments
Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Understanding of networking basics (TCP/IP, DNS, DHCP, WiFi)
Excellent communication skills with ability to explain technical concepts to non-technical users
Customer service mindset with patience and professionalism
Ability to work independently and prioritize multiple tasks
Comfortable with both in-office and remote support
Ability to lift and move computer equipment (up to 50 lbs occasionally)
Extended periods working at computer workstation
Moderate office noise levels
Some physical mobility required for on-site support and equipment setup
Regular, predictable attendance required
Preferred
CompTIA A+, Network+, or Microsoft certification
Experience with IT ticketing systems (Jira Service Management, ServiceNow, Zendesk)
Familiarity with Azure Active Directory and cloud-based IT management
Basic PowerShell or scripting knowledge
Experience supporting Mac/Windows hybrid environments
Understanding of VPN and remote access technologies
Benefits
Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
401k (pre- or post-tax) on first day of employment
12 paid calendar holidays per year
Flexible time-off
Company
Stem, Inc.
At Stem, we’re reimagining technology to drive the energy transition. Turning complexity into clarity, and potential into performance.
501-1000 employees
H1B Sponsorship
Stem, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (13)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$737.64MKey Investors
WIND VenturesActivate Capital PartnersStarwood Energy Group Global
2025-06-30Post Ipo Debt· $155M
2021-04-29Post Ipo Equity· $225M
2021-04-29IPO
Leadership Team
Arun Narayanan
Chief Executive Officer
Recent News
2025-12-19
2025-12-04
Company data provided by crunchbase