DFCU Financial · 4 days ago
Account Resolution Specialist
Fairlane Town Center, 400 Town Center Dr, Dearborn, MI 48126, USA
Full-time
Hybrid
Entry Level
1+ years expDFCU Financial is one of the largest and best managed credit unions in the country, and they are seeking an Account Resolution Specialist. This role involves supporting members whose accounts have been impacted by fraud or unauthorized transactions, guiding them through the resolution process while ensuring compliance with internal policies and regulatory requirements.
BankingCrowdfundingFinancial ServicesVenture Capital
Responsibilities
Serve as the primary point of contact for members reporting compromised accounts or fraudulent activity
Quickly assess the situation and take immediate action to secure member accounts (e.g., freezing accounts, resetting login credentials, issuing new cards)
Provide clear, empathetic, and informed communication to members throughout the resolution process
File and track fraud claims in accordance with credit union procedures and regulatory requirements
Investigate unauthorized transactions and coordinate with fraud prevention teams, card processors, or third-party vendors as needed
Assist members with setting up new accounts, updating automatic payments, and reestablishing account access
Educate members on account protection, fraud prevention, and digital banking security tools (e.g., alerts, two-factor authentication)
Document all interactions and resolution steps accurately in the member database and case management system
Maintain confidentiality and protect sensitive member information in all interactions
Stay current on fraud trends, regulatory changes, and internal policies related to account security
Qualification
Required
High school diploma or equivalent required
Demonstrated knowledge of account security procedures, fraud claims, and regulatory requirements
Proficient in Microsoft 365
Demonstrated analytical and problem-solving skills
Able to initiate and embrace change
Excellent interpersonal skills, including written and verbal communication and ability to work in a team environment
Preferred
Associate degree preferred
1–2 years of experience in financial services, fraud prevention, and customer service is preferred
Benefits
Potential for a hybrid work schedule
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Employee bonus program
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Adoption assistance for qualified expenses maximum $10,000 per child
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short & long term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Employee loan discounts (closed-end loans)
Service / anniversary awards
Employee discounts for company logo wear
Employee referral payouts for recruiting your friends and family
Paid lunch time
Tuition reimbursement / Education assistance
Ongoing training opportunities
Leadership development program
Paid time off
Paid holidays (13 per year)
Flexible scheduling for students
Company
DFCU Financial
DFCU Financial is a banking firm that offers online checking, banking, mortgages, loans, and investment services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Goldberg
President & Chief Executive Officer
Recent News
GlobeNewswire
2026-01-06
2025-01-06
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