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Accel Entertainment · 1 day ago

Product Support Coordinator

Collinsville, IL

Full-time

Onsite

Entry Level

$18/hr - $23/hr

2+ years exp

Accel Entertainment, Inc. is a growing provider of locally-focused gaming and one of the largest terminal operators in the United States. The Product Support Coordinator will assist in procurement and fulfillment of Video Gaming Terminal parts, manage software components, and track material requests to ensure customer satisfaction.

Financial ServicesGamingVideoVideo Games

Responsibilities

Assist in procurement and fulfillment of all Video Gaming Terminal (VGT) parts to achieve the highest level of service and customer satisfaction

Proper tracking of any material requests from all internal and external customers to ensure timely delivery

Maintain necessary minimum and maximum stock levels to ensure needs are fulfilled

Aid in monthly, quarterly, and yearly inventory and reporting to enable balancing of company assets

Physical receiving of material deliveries and systematic receipts of items, along with necessary posting of transactions

Physical shipping of necessary components to their identified locations to make sure items arrive in a secure and timely manner

Work with different business units to determine the components that are made available to complete requested jobs

Operation of lift trucks and/or hand trucks to convey, move, or hoist materials to the proper departments

Maintain inventory for all shipping materials and supplies

Responsible for scheduling picks and deliveries of shipments as specified by the shipment requestor

Examine and record incoming shipments

Other duties as assigned

Qualification

Inventory control experienceMicrosoft Office SuiteTerminal Handler’s LicenseCommunication skillsOrganizational skillsAnalytical skillsProblem-solving skillsTeamworkAdaptability

Required

Minimum 2 years of experience in an inventory control environment, preferably in the gaming industry

Proficient in Microsoft Office Suite

Excellent written and verbal communication skills

Ability to understand and follow written and verbal instructions

Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow

Ability to work independently and as a member of various teams and committees

Versatility and willingness to work within constantly changing priorities with enthusiasm

Minimum of 21 years of age

Ability to obtain and/or maintain a Terminal Handler's License from the Illinois Gaming Board

Benefits

Medical, dental, and vision

Life, AD&D, critical illness, and hospital insurance

Short and long-term disability

Identity/legal protection

Access to FSA and HSA accounts

Traditional and/or Roth 401(k) plans

Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief