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New Mexico Department of Health · 6 hours ago

IT Systems Administrator

Santa Fe, NM

Full-time

Onsite

Mid Level

$35.37/hr - $53.05/hr

4+ years exp

New Mexico Department of Health is seeking an IT Systems Administrator I for their Infrastructure, Operations, and Network Bureau. The role involves ensuring optimal functionality of DOH datacenters, managing enterprise infrastructure, and providing support to customers through various channels while adhering to technology standards.

Health Care

Responsibilities

Ensure optimal functionality of all DOH datacenters, hardware and software, and help manage enterprise infrastructure

Observe where gaps may exist between currently implemented technologies and take proactive steps to improve service delivery

Work within a Service Management Platform by accepting, documenting, and completing task and project tickets

Provide support to customers in-person, via telephone, email, self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve service requests

Install, configure, and update software and hardware in support of NM DOH Hyper-converged infrastructure

Ensure optimal availability and utilization of infrastructure resources, working cooperatively with other NMDOH ITSD staff

Respond to service ticket requests escalated to the Datacenter Team from the DOH Service Desk

Perform data structure and permissions configuration, backup and restore operations, hardware installs, hardware configuration, monitoring and performance tuning

Prioritize multiple incidents based on customer impact and severity

Investigate the cause of each incident, evaluate possible solutions, and select the appropriate course of resolution

Qualification

VMWareAzureNutanixCohesityActive DirectoryWindows ServerLinux ServerServer AdministrationTechnical SupportMulti-taskingTroubleshooting

Required

At least (4) years of experience managing physical and virtual servers (Windows and Linux) in large and complex networks

Experience administering Cisco Nutanix/Hyperflex, VMWare/vSphere and ESXi, Azure, Dell Server, Cohesity Backup and Recovery

Experience administering Cohesity File Shares and other file sharing environments

Managing and maintaining an enterprise level Active Directory environment

Experience with installing and configuring server and storage hardware devices

Experience with Virtual and Physical Server Administration (i.e. resource upgrades, firmware updates, OS patches, etc.)

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration

Must possess and maintain a valid driver's license