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New Mexico Department of Health · 6 hours ago

IT Systems Administrator (DOH/ITSD #60031)

Santa Fe, NM

Full-time

Onsite

Entry, Mid Level

$35.37/hr - $53.05/hr

2+ years exp

The New Mexico Department of Health is seeking an IT Systems Administrator to ensure optimal functionality of all DOH datacenters, hardware, and software. The role involves managing enterprise infrastructure, supporting systems, and resolving service requests to enhance service delivery for NM residents.

Health Care

Responsibilities

Ensure optimal functionality of all DOH datacenters, hardware and software

Help manage our enterprise infrastructure, visiting sites when required

Observe where gaps may exist between currently implemented technologies and take proactive steps to improve service delivery and prevent outage emergencies

Work within a Service Management Platform by accepting, documenting, and completing task and project tickets that are assigned to you and your team service area

Provide support to customers in-person, via telephone, email, self-service portal, and using remote tools to troubleshoot, analyze, diagnose, and resolve service requests including file server availability, folder permissions, backup and restore operations, and system outage restoration

Install, configure, and update software and hardware in support of NM DOH Hyper-converged infrastructure maintaining high availability of system resources

Help to ensure optimal availability and utilization of infrastructure resources, working cooperatively with other NMDOH ITSD staff, and adhere to NM DOH technology standards

Support systems that serve the programs that NM residents are dependent upon

Responsible for the administration of all Datacenter operations in a complex VMWare, Azure, Hyperflex, Nutanix, Dell, and Cohesity environment

Resolution of service ticket requests escalated to the Datacenter Team from the DOH Service Desk

Tasks include data structure and permissions configuration, backup and restore operations, hardware installs, hardware configuration, monitoring and performance tuning in support of the NM DOH Hyper-converged infrastructure

Emergency responses to specific events including coordination with critical staff and supporting event responders in a timely manner

Responsible for prioritizing multiple incidents based on customer impact and severity

Multi-tasking is required to perform actions in an optimized order to accomplish many tasks at once and achieve an overall successful rate of task resolution

Responsible for investigating the cause of each incident, evaluating the possible solutions, and selecting the appropriate course of resolution

Serve as backup to the other team members

Qualification

VMWareAzureNutanixCohesityActive DirectoryWindows ServerLinux ServerServer AdministrationTechnical SupportMulti-tasking

Required

At least (4) years of experience managing physical and virtual servers (Windows and Linux) in large and complex networks

Experience administering Cisco Nutanix/Hyperflex, VMWare/vSphere and ESXi, Azure, Dell Server, Cohesity Backup and Recovery

Experience administering Cohesity File Shares and other file sharing environments

Managing and maintaining an enterprise level Active Directory environment

Experience with installing and configuring server and storage hardware devices

Experience with Virtual and Physical Server Administration (i.e. resource upgrades, firmware updates, OS patches, etc.)

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration

Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience

Must possess and maintain a valid driver's license