Peraton · 7 hours ago
Customer Technical Specialist
Casper, WY
Full-time
Onsite
New Grad, Entry, Mid Level
$39K/yr - $62K/yr
0+ years expPeraton is a next-generation national security company that provides mission capability integration and transformative IT solutions. They are seeking a Customer Technical Specialist to support the U.S. Department of Homeland Security at an airport location in Casper, Wyoming, ensuring that end-user devices and network systems are operational and providing exceptional customer service.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide hands-on technical support for a wide range of IT and network systems including:
Cisco switches, fiber backbones, and network infrastructure
Desktops, laptops, tablets, printers, scanners, and peripherals
Communication equipment (VoIP phones, cell phones, VTC units)
Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
Troubleshoot and resolve hardware, software, and network issues both remotely and in-person
Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications
Log and manage updates through a ticketing system, maintaining accurate asset and configuration records
Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience
Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments
Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment
Qualification
Required
Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience
U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance
Experience supporting end-user IT hardware and software in a desk-side or field service environment
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
Physical ability to: 4+ hours per day walking long distances within the airport and offices to support customer equipment
Physical ability to kneel, bend, or reach under desks and cabinets and ability to connect patch cables from patch panel to network switch
Physical ability to lift up to 40-50 lbs. and push/pull equipment carts
Preferred
Prior experience supporting DHS or other federal agencies
Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials
Familiarity with Cisco switch installations and complex fiber backbone configurations
Working knowledge of Cat6 and fiber patching, installation, and repairs
Excellent communication skills and the ability to support senior-level government staff with professionalism
Benefits
Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2025-09-25
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