Deseret Mutual Benefit Administrators (DMBA) ยท 10 hours ago
Member Support Specialist - 1 Year Agreement
Salt Lake City, UT
Part-time
Hybrid
New Grad, Entry Level
$22.16/hr - $22.16/hrDeseret Mutual Benefit Administrators (DMBA) is hiring a part-time Member Support Representative to assist participants with their questions and transactions. The role involves providing exceptional service through phone and in-person interactions, with opportunities for professional growth within the team.
Financial ServicesInsuranceNon Profit
Responsibilities
Assist participants both over the phone and in person, addressing their questions and/or processing a variety of transactions
Demonstrate and uphold values of Trust, Respect, Unity, and Excellence
Deliver outstanding customer service
Handle emotionally charged situations with calmness, positivity, and composure, even under pressure
Possess strong organizational skills and take a proactive approach to responsibilities and problem-solving
Maintain a welcoming, team-oriented attitude while fostering trust and strong working relationships
Model accountability, ethical behavior, and discretion in handling sensitive information
Be passionate about serving others and supporting DMBA's mission
Qualification
Required
High school diploma or equivalent
Basic computer knowledge and proficiency in essential operations
Proficient in both spoken and written English
Proven track record of delivering outstanding customer service
Excellent interpersonal and active listening skills
Positive attitude with strong energy and enthusiasm
Strong data entry capabilities using web-based systems
Exceptional attention to detail
Ability to effectively manage multiple tasks
Demonstrates initiative in fulfilling and exceeding job responsibilities
Takes ownership and remains accountable in all assignments
Self-motivated and able to work independently with minimal supervision
Receptive to coaching and committed to ongoing professional development
Professionalism & Respect - Demonstrates courtesy and professionalism in all interactions with customers, colleagues, and leadership
Emotional Intelligence - Handles emotionally charged situations with calmness, positivity, and composure, even under pressure
Organization & Initiative - Possesses strong organizational skills and takes a proactive approach to responsibilities and problem-solving
Collaboration & Trust - Maintains a welcoming, team-oriented attitude while fostering trust and strong working relationships
Integrity & Confidentiality - Models accountability, ethical behavior, and discretion in handling sensitive information
Service Mindset - Is passionate about serving others and supporting DMBA's mission
Preferred
Experience working in a professional office or business environment
Previous experience in a customer service call center or phone-based support role
If applicable, familiarity with 401(k) and/or retirement pension regulations
Company
Deseret Mutual Benefit Administrators (DMBA)
DMBA is a non-profit organization that administers welfare and financial benefits for employees of our participating employers.
Founded in 1970
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Dester
President and CEO
Michael Rasband
Chief Financial Officer
Company data provided by crunchbase