National Grid · 4 days ago
Customer Service Rep 2
Syracuse, NY
Full-time
Hybrid
New Grad, Entry Level
$22.46/hr - $23.72/hrNational Grid is a utility company seeking a Customer Contact Center Representative to join their team. The role involves handling customer inquiries, updating account information, and assisting with billing issues in a fast-paced environment.
DeliveryEnergyOil and Gas
Responsibilities
Handle Emergency Calls
Update customer account information
Apply customer payments
Assist Customers with beginning and ending service
Scheduling field orders in alignment with customer expectations
Assist customers with billing issues both simple and complex
Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service
Complete other duties and responsibilities to include but not limited to email, mail, web chat, and clerical work
Upon completion of training, identify customer account issues surrounding meter, billing, collection, and service inquiries that need resolution, as well as, ensuring proper company resources are utilized to resolve issues with customer satisfaction
Provide information on the products and programs offered by the company and generate referrals to the appropriate department, if necessary
Investigate and analyze customer issues and develop appropriate solutions to satisfy customer needs
Respond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email and correspondence
Act as First Responders – report for work during emergencies. i.e. Natural disasters
Qualification
Required
Must have a minimum a High School Diploma or GED
Applicant must successfully pass Company supported assessment (HireVue), classroom training, and meet all performance expectations, as determined by the Company
Ability to multitask between multiple system applications
Strong interpersonal verbal and written skills
Preferred
Customer Service Experience preferred
some college preferred
Multi/bilingual candidates preferred
Benefits
Medical
Dental
Life insurance
401(k) plan
Vacation
Tuition assistance
Shift differential of an additional $1.00 an hour on eligible shifts on nights and weekends offered
Company
National Grid
National Grid facilitates electricity and gas transmission system and focuses on delivering clean energy.
Founded in 1990
10001+ employees
H1B Sponsorship
National Grid has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (37)
2023 (34)
2022 (38)
2021 (30)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$1.01BKey Investors
NYSERDASEKStrategic Innovation Fund
2025-08-21Grant· $2M
2025-07-08Post Ipo Debt· $937.85M
2024-09-11Grant· $19.95M
Leadership Team
Zoë Yujnovich
Chief Executive Officer
Anntonette Zembrzuski Alberti
Manager, Product Growth and NY Customer Energy Management Growth
Recent News
Company data provided by crunchbase