Keener Management, LLC · 4 days ago
Assistant Community Manager
Shore (The) - League City, TX 77563
Full-time
Onsite
Entry Level
1+ years expKeener Management, LLC is seeking an Assistant Community Manager to assist in effectively managing assigned properties. The role involves maintaining accurate resident records, collecting rents, and ensuring superior customer service and resident satisfaction.
FinanceFinancial ServicesReal EstateReal Estate Investment
Responsibilities
Conducts all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing
Maintains accurate resident records. Updates daily all rents, deposits and application fees received from residents. Issues appropriate notices when necessary (e.g., late payments, eviction notices, return check, memos)
Ensures that all deposits and application fees have been paid prior to move-in
Posts incoming money, prepares deposits, and delivers to bank prior to 2:00 pm each day, if applicable
Coordinates collection of past due accounts by sending bad debts to approved collection agency, updating all previous collections, and assists the agency with any questions
Increase monthly deposits through aggressive collection procedures
Promotes and maintains the Keener Care attitude
Answers telephones and assists or directs callers to correct party
Maintains daily status of apartments
Inputs information from applications into the computer
Responds to residents’ complaints
Corresponds with Community Manager regarding problems relating to residents
Physically inspects property when on grounds, picks up litter and reports and service needs to maintenance staff. Will also inspect move-outs and vacancies when requested
Must be knowledgeable of all phases of leasing and resident retention
Works with lease renewals each month
Greet prospective clients, shows community, and performs leasing duties as needed
Answers and handles incoming phone calls from prospective new residents, current residents, vendors, suppliers, etc
Markets property which includes cold calls, direct mail, and clients’/vendors’ referrals
Shows and leases apartments
Collects data for and completes property market survey
Maintains awareness of local market conditions and trends. Contributes ideas to the Community Manager for marketing community and improving resident satisfaction
Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information the to the Community Manager
Organizes and files all applicable reports, leases, and paperwork
Proofreads all lease paperwork and processes move-ins and move-outs
Processes all security deposit move-out reports
Accepts service requests from resident and routes to Lead Maintenance Technician for prompt processing
Conducts service follow-up with resident when work is completed
Generates management reports from the computer system
Prepares routine correspondence, memos, and forms with direction from the Community Manager
Schedules all turnkey contractors with management approval
Maintains office files
Prepares newsletter for Community Manager’s approval if applicable
Ensures electric service is established in apartment community’s name at the time of move out
Complies with delinquency policy for all late rent to include placing phone calls, sending letters, and sending late notices
Files for eviction and coordinates eviction activities with attorney
Assists Leasing Consultants with preparing and obtaining approval of applications
Inspects all apartments where (a) tenants are suspected of skipping, (b) prior to a final eviction date and/or (c) move-out or move-in date
Assists Community Manager in providing training for all leasing staff
Maintains positive on-line reputation management
Assists Community Manager with posts on community Facebook activities
Ensures high ratings in resident surveys by focusing on superior customer service
Promotes Keener Cares culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors, and the residents
Becomes familiar with the company’s strategic goals each year, striving to accomplish goals
Strives for superior customer service in all areas, including customer service within the company, as well as outside the company with residents and vendors
Performs any additional duties assigned the Community Manager, Regional Supervisor and/or Keener management
Qualification
Required
At least one year experience in on-site property management
Basic computer knowledge and type 30 wpm
Knowledge of Word processing software, spreadsheet software, Internet, email software, and on-site rental system software
Basic computer knowledge and knowledge of basic office software and office equipment
Minimum of 40 hours per week with flexible work week
Valid driver's license and automobile insurance
Preferred
College degree preferred
Company
Keener Management, LLC
Devoted to Our Residents, Committed to Excellence, Driven by Success
51-200 employees
Funding
Current Stage
Growth StageRecent News
Morningstar.com
2025-07-07
2025-01-10
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