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State of Florida · 3 weeks ago

SENIOR MANAGEMENT ANALYST I - SES - 65000013

Tallahassee, FL

Full-time

Onsite

Senior Level

$3,546.80/mo - $3,922.09/mo

The State of Florida's Department of Elder Affairs is dedicated to promoting the well-being of Florida's seniors. They are seeking a Senior Management Analyst I to manage operational activities, ensure compliance with regulations, and oversee the ombudsman program.

Government Administration

Responsibilities

Manages operational activities and processes to meet specific, measurable objectives to ensure compliance with statewide and operational goals, objectives, state and federal requirements, and internal policies and procedures including the review and approval of ombudsmen cases and assessment documentation

Trains ombudsmen in collaboration with the district council chair, or designee, to fulfill all program certification and continuing education training requirements

Participates in the development and implementation of volunteer recruitment and retention initiatives in collaboration with the district membership workgroup

Provides consultation and assistance to volunteers, management and staff in the operation and execution of federal and state mandated responsibilities

Resolves programmatic, administrative and operational issues in consultation with program supervisors

Investigates and resolves long-term care facility residents' complaints; identifies significant individual and systemic problems affecting residents problems by bringing them to the attention of appropriate public agencies; monitors and comments on the development and implementation of federal, state, and local long-term care laws and policies; obtains access to long-term care facilities and to residents' records to investigate and resolve complaints; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files

Serves on interdisciplinary staff teams as directed with the Agency for Health Care Administration, the Department of Children and Families, and other entities to develop optimum resolutions to related issues or barriers to quality provision of services; carries out the implementation of solutions within the program and the community

Manages the ombudsman program web-based documentation system and completes documentation for submission to the National Ombudsman Reporting System

As manager of the ombudsman records, reviews and approves ombudsmen documentation

Manages the district office including consultations to long-term care facility staff and private individuals, information and referral, and financial tracking

Supervises staff and volunteers to ensure compliance with federal, state and program mandates

Performs other duties as assigned by the State Ombudsman, or designee

Qualification

Long-term care knowledgeRegulatory complianceMicrosoft Office SuiteAdvocacy skillsConsumer educationCommunity organizingIndependent judgmentProblem-solvingOral communicationWritten communication

Required

Bachelor's degree or commensurate experience

If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer

Ability to interpret and apply federal, state, and local laws, regulations, and policies

Background in advocacy, problem-solving, consumer education, long-term care, and/or community organizing

Ability to work well with individuals and groups, to express ideas and information orally and in writing, to plan and implement programs and activities with minimum supervision and to make decisions with independent judgment

Knowledge of regulatory functions and their effects on residents in long-term care facilities and proficiency in Microsoft Office Suite and Windows 2000

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position