Changing Perceptions DC · 2 weeks ago
Re-entry Services Program Manager
Washington, DC 20001
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $70K/yr
3+ years expChanging Perceptions Inc. is a nonprofit organization dedicated to providing services for returning citizens. The Re-entry Services Program Manager is responsible for supervising case managers, ensuring compliance with documentation standards, and enhancing service delivery to support the reintegration of individuals into society.
Government Administration
Responsibilities
Provide direct supervision, coaching, and performance management for case managers
Support staff in developing and implementing high-quality, individualized service plans aligned with participant goals
Conduct regular check-ins, case reviews, and supervision meetings to ensure accountability and professional growth
Identify training needs and support ongoing staff development in trauma-informed care, documentation standards, and service delivery
Oversee accurate, timely, and compliant data entry in the organization’s case management system
Review case notes, service plans, assessments, and participant records for completeness, quality, and alignment with internal policies and funder requirements
Ensure staff adherence to documentation timelines, data standards, and confidentiality requirements
Collaborate with leadership to improve workflows, reporting processes, and system utilization
Monitor program implementation to ensure fidelity to grant requirements, internal policies, and service models
Support program reporting, audits, and monitoring efforts by ensuring documentation readiness and data accuracy
Identify trends, gaps, or risks in service delivery and recommend improvements to enhance participant outcomes
Serve as a key liaison between frontline staff and senior leadership, elevating operational insights and recommendations
Contribute to program planning, evaluation, and continuous improvement efforts
Participate in team meetings, training, and organizational planning sessions
Support a positive, accountable, and mission-aligned team culture rooted in equity, respect, and transparency
Represent Changing Perceptions professionally in internal and external settings as needed
Qualification
Required
Bachelor's degree in Human Services or Social Work
3-5 years of experience in a program manager role or equivalent
Experience supervising case managers or direct service staff in a human services, nonprofit, or reentry-focused environment
Strong working knowledge of case management systems (Apricot, a plus), documentation standards, and data quality oversight
Highly organized, detail-oriented, and comfortable holding staff accountable while providing supportive leadership
Committed to trauma-informed, equity-centered, and participant-driven service delivery
Ability to balance compliance requirements with compassion and human-centered leadership
Clear, professional, and effective communication across diverse teams
Adaptable, solutions-oriented, and motivated by continuous improvement
Benefits
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Bonus based on performance
Parental leave
Vision insurance
Healthcare plans through Kaiser Healthcare Foundation (up to 50% costs covered by employer)
Vision & Dental Plans through Principal Financial (100% of costs covered by employer)
Long-term Disability, Accidental Death and Dismemberment Insurance at $25,000 (100% of costs covered by employer)
Full Service EAP through Principal Financial
A supportive and collaborative work environment.
A competitive hybrid work model with in-office days on Tuesday, Wednesday and Thursday.
Company
Changing Perceptions DC
Changing Perceptions serves justice-impacted adults and their families across the Washington metropolitan area, with special emphasis on Wards 5, 7 and 8 in the District of Columbia, where barriers to employment, housing, and mental-health supports are greatest.
Founded in 2015Washington, District of Columbia, US
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase