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ENGEL · 10 hours ago

Scheduling Coordinator

York, PA

Full-time

Onsite

Entry Level

2+ years exp

ENGEL is a global leader in the manufacture of plastics processing machines, and they are seeking a Scheduling Coordinator in their Customer Service Department. The role involves providing support to customers and service advisors in scheduling maintenance for ENGEL machinery and equipment.

AutomotiveIndustrialIndustrial AutomationIndustrial ManufacturingMachinery ManufacturingManufacturingPlastics and Rubber Manufacturing

H1B Sponsor Likely

Responsibilities

Create tickets for issues related to equipment and act as first point of contact for customers in need of emergency and scheduled maintenance

Create and send quotes to customers for potential work

Create and communicate Service Orders to our service technicians

Review (hours, order type, summary of work, failure code, etc.) & release appropriate service reports, follow-up with customer for unfinished projects and future work

Coordinates with other departments (i.e. engineering/sales) for parts, retrofits, automation

Coordinate with Administration Dept. on service tech for special travel arrangements. i.e. International travel

Responsible for communications with customers and technicians. i.e. confirmed and cancelled visits

Responsible for status of service tech and equipment progress

Schedule proactive customer visits if there is no work scheduled

Telephone support for customer service inquires

Initiate SAP activities (internal & external)

Resource planning and selection of suitable technicians

Performs other duties or special projects as required or as assigned by Manager

Qualification

SAPService SchedulingMS OfficeCustomer ServiceOrganizing abilityCommunicativeWork in high paceTeam-player

Required

High School Diploma required

Minimum two (2) years' experience in related field in logistics, service scheduling, or other fast-paced coordination

IT Skills: MS Office

Practical experience in dealing with SAP and Innosoft

Ability to work in a high pace atmosphere

Customer- and Service-oriented

Communicative

Organizing ability

Team-player

Preferred

Associate's or Bachelor's nice to have

Benefits

Health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)

401k with match

3 weeks’ PTO

Personal time off

Employer paid life insurance

Long and short term disability

Employee-centric environment

Health, dental, LTD and life insurance

401k with match

Contribution to HSA

Dependent and Health FSA

Vacation pay

Holiday pay

Company

ENGEL

Our world is about plastics, the material of the future: We are one of the global leaders in the production of injection moulding machines and their automation.

Founded in 1945

Schwertberg, Oberosterreich, AUT

5001-10000 employees

http://engelglobal.com

H1B Sponsorship

ENGEL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (2)