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VIATEQ Corporation · 3 months ago

AI Data Analyst

United States

Full-time

Remote

Entry, Mid, Senior Level

$60K/yr - $100K/yr

VIATEQ Corporation is a proactive provider of collaborative solutions for federal government agencies, looking for a detail-oriented AI Data Analyst. In this role, you'll support the design, implementation, and optimization of AI-powered solutions, helping enterprise clients unlock actionable insights and continuously improve AI systems.

CollaborationConsultingManagement Consulting

No H1B

U.S. Citizen Only

Responsibilities

Analyze structured and unstructured data from Cresta and Kore.ai solutions to uncover trends, user behaviors, and optimization opportunities

Design and deliver data dashboards, performance reports, and recommendations to internal teams and client stakeholders

Support the creation and refinement of AI models, intent libraries, dialog flows, and automation rules based on data insights

Monitor and evaluate KPIs such as bot containment, response quality, agent assist adoption, deflection rates, and CSAT

Collaborate with AI architects, product designers, and client teams to ensure solutions are both impactful and measurable

Identify opportunities to improve system performance, automate tasks, or personalize interactions using data

Maintain data integrity and consistency across reporting tools, platforms, and integrations

Qualification

AI platformsData analysisData visualizationConversational AINLPAPIsClient-facing skillsKore.ai certificationCommunication skills

Required

Experience working with AI platforms (ideally Cresta and Kore.ai)

Strong skills in data analysis, reporting, and visualization using tools such as SQL, Excel, Looker, Power BI, or Tableau

Understanding of conversational AI, chatbot analytics, or agent assist performance metrics

Ability to translate data into actionable insights for business and technical teams

Excellent communication and client-facing presentation skills

Familiarity with NLP, intent analysis, or conversation logs

Experience working with APIs or exporting data from no-code/low-code platforms

Preferred

Any Kore.ai certifications (a plus, not required)

Benefits

Comprehensive healthcare

401(k)

Paid time off

Flexible spending accounts

Professional development reimbursement

Other benefits for you and your family

Company

VIATEQ Corporation

VIATEQ is a proactive provider of collaborative solutions for federal government agencies.

Founded in 2007

Mclean, Virginia, USA

11-50 employees

https://viateq.com/

Funding

Current Stage

Early Stage

Leadership Team

Luis Nino

Chief Growth Officer

Company data provided by crunchbase