ConstructConnect · 16 hours ago
Technical Support Representative Level 1
Cincinnati, OH
Full-time
Hybrid
Entry Level
4+ years expConstructConnect is a company focused on customer success, providing technical support and training to ensure high levels of customer satisfaction. The Technical Support Representative Level 1 is responsible for managing customer communications during the trouble ticket life-cycle and resolving customer inquiries via various support channels.
Information ServicesSoftware
No H1B
U.S. Citizen Only
Responsibilities
Responsible for handling technical support trouble tickets
Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as: order of response/urgency of tickets, contact method and timeline, correct/appropriate response to ticket, how/when to close tickets and whether/if a ticket should be reassigned or escalated
Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate
This job description in no way implies that the duties listed here are the only ones that team members can be required to perform
Qualification
Required
High School Diploma or GED required, Associates or better desired
MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc)
Strong understanding of Operating Systems, MS Office, and Email
Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented
Pleasant, clear speaking voice and excellent written communication skills
Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone
Preferred
Database Application knowledge strongly desired
Company
ConstructConnect
ConstructConnect provides of cloud-based data, collaboration, and workflow automation solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-10-31Acquired
Leadership Team
Buck Brody
Chief Executive Officer
Dave Conway
president/ceo
Recent News
2025-10-13
2025-09-12
Frontline Education
2025-06-12
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