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GIVENCHY · 1 day ago

Boutique Director - Miami Design District

Miami, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Givenchy, the epitome of audacity in luxury fashion, invites you to join as a Boutique Director. The Boutique Director will effectively lead, develop, and support the sales and operations of a Givenchy boutique to meet and exceed sales and profitability targets while delivering extraordinary client experiences.

Consumer GoodsFashionJewelryManufacturing

Responsibilities

Deepen the relationship with our clients to achieve sales plan

Drive lifetime loyalty and spend with new and existing clients

Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual stores sales plan

Direct managers to drive client development activity among individual team members to cultivate new and existing clients

Identify loyal clients’ passions and social involvement in their community to create CSR opportunities

Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally

Elevate the client experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events

Ensure continuous Client Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy customer experience expectations are being delivered at all times

Optimize hospitality and store amenities to create unique experiences

Take action on clients’ feedback to improve customer service

Mentor and lead existing boutique teams

Hire talent to ensure an engaging team to create a best-in-class service & selling environment

Develop and execute an action plan for the store to recognize, reward and develop talent and create a clear growth path for each individual

Continuously encourage, coach, and provide qualitative feedback