Bold Reuse · 4 days ago
Customer Success Manager
Portland, OR
Full-time
Hybrid
Mid Level
$75K/yr - $80K/yr
3+ years expBold Reuse is a pioneering company focused on eliminating single-use waste through reusable systems. The Customer Success Manager (CSM) will be responsible for driving execution, expansion, and retention of these systems for various events and enterprise customers, ensuring they maximize their sustainability impact and ROI.
Environmental Services
Responsibilities
Act as the primary point of contact for event organizers, venue partners, and key stakeholders
Guide customers through the implementation of best practices and proactively troubleshoot issues
Manage ongoing check-ins and quarterly business reviews to track progress, address needs, and drive long-term partnerships
Identify expansion opportunities and support renewal discussions
Lead implementation efforts to ensure seamless execution of the Bold Reuse system at events of all sizes
Coordinate logistics with event organizers, vendors, and internal teams to ensure proper inventory, staffing, and operational success
Serve as the central project manager and ensure that deliverables and deadlines are met
Collaborate with internal teams (operations, marketing, and sales) to provide resources and support for participating events
Maintain strong relationships with clients to foster long-term partnerships and encourage repeat participation
Gather and analyze post-event feedback to assess success, identify improvements, and refine future implementations
Share insights and best practices with Seattle Public Utilities and other partners to promote broader adoption of reusables in the region
Develop and execute customized launch plans for new customers, ensuring a smooth transition to the reuse system
Train and educate event organizers and venue teams on best practices for maximizing program efficiency
Troubleshoot challenges and proactively address operational issues to ensure seamless execution in collaboration with internal operations team
Track customer usage, sustainability impact, and operational efficiency using our CRM (HubSpot) and other tools
Conduct and communicate ROI analysis to help customers understand cost savings and waste reduction metrics
Use insights to enhance customer engagement and drive program adoption
Qualification
Required
3-5 years of professional experience in project management and/or customer success
Strong analytical skills, with the ability to analyze data and draw meaningful insights
Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams
Self-starter with the ability to work independently and drive projects to completion
Preferred
Experience in reuse or sustainability is a plus
Bachelor's degree in business, marketing, or similar field is a plus
Benefits
Eligible for standard employee benefits during the term of employment, subject to company policy.
Company
Bold Reuse
Ending single-use waste by making reusable packaging easy for all.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jocelyn Gaudi Quarrell
CEO
Heather Watkins
Co-Founder
Recent News
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