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Bold Reuse · 3 days ago

Customer Success Manager

Portland, OR

Full-time

Hybrid

Mid Level

$75K/yr - $80K/yr

3+ years exp

Bold Reuse is a pioneering company focused on eliminating single-use waste through reusable systems. The Customer Success Manager (CSM) will be responsible for driving execution, expansion, and retention of these systems for various events and enterprise customers, ensuring they maximize their sustainability impact and ROI.

Environmental Services

Responsibilities

Act as the primary point of contact for event organizers, venue partners, and key stakeholders

Guide customers through the implementation of best practices and proactively troubleshoot issues

Manage ongoing check-ins and quarterly business reviews to track progress, address needs, and drive long-term partnerships

Identify expansion opportunities and support renewal discussions

Lead implementation efforts to ensure seamless execution of the Bold Reuse system at events of all sizes

Coordinate logistics with event organizers, vendors, and internal teams to ensure proper inventory, staffing, and operational success

Serve as the central project manager and ensure that deliverables and deadlines are met

Collaborate with internal teams (operations, marketing, and sales) to provide resources and support for participating events

Maintain strong relationships with clients to foster long-term partnerships and encourage repeat participation

Gather and analyze post-event feedback to assess success, identify improvements, and refine future implementations

Share insights and best practices with Seattle Public Utilities and other partners to promote broader adoption of reusables in the region

Develop and execute customized launch plans for new customers, ensuring a smooth transition to the reuse system

Train and educate event organizers and venue teams on best practices for maximizing program efficiency

Troubleshoot challenges and proactively address operational issues to ensure seamless execution in collaboration with internal operations team

Track customer usage, sustainability impact, and operational efficiency using our CRM (HubSpot) and other tools

Conduct and communicate ROI analysis to help customers understand cost savings and waste reduction metrics

Use insights to enhance customer engagement and drive program adoption

Qualification

Customer relationship managementData analysisProject managementSustainability experienceCommunication skillsInterpersonal skillsSelf-starterTeam collaboration