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Utilities Employees Credit Union · 5 days ago

Asset Recovery Representative / Loan Collections

Wyomissing, PA

Full-time

Onsite

Entry Level

1+ years exp

Utilities Employees Credit Union (UECU) is seeking an Asset Recovery Representative who will handle the daily administrative tasks to assure efficient collection of delinquent accounts. This role involves communicating with delinquent borrowers, processing payments, and assisting with bankruptcy procedures to minimize risk for the credit union.

BankingCredit CardsFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Prepare incoming checks to be credited towards delinquent loan balances, including trustee checks due to bankruptcy

Assist with the claims process (Loan Payment Protection) from start to finish for all members in order to achieve an orderly transition of payments from current mode to Loan Payment Protection insurance and back, when required

Contact delinquent borrowers via all means of communication to collect on loans and credit cards according to internal standardized procedures

Process payment reversals (ACH, Check, or Transfer) and edit loan as appropriate and contact member if alternate payment arrangements are needed

Assist in the recovery process by continuing to work with members once accounts are charged off in establishing payment arrangements

Display a professional manner at all times while communicating with members about their account and maintaining strict confidentiality

Maintain paperwork for all delinquent loan files in an orderly and concise manner

Assist with the bankruptcy process to ensure that the credit union's risk is minimized in all bankruptcy proceedings to include: contacting bankruptcy attorney and bankruptcy court, completing proof of claims and reaffirmation agreements, and preparing disbursements of trustee checks and documenting the system to properly communicate the date, type and current status of each bankruptcy