First Tek, Inc. · 21 hours ago
Help Desk Support II
Houston, TX
Full-time
Onsite
Mid Level
$35/hr - $45/hr
3+ years expCenergy International Services is a dynamic, diverse, woman-owned company that has provided stellar support to clients globally for over 25 years. The Help Desk Support II role provides first-level technical support to end users across the organization, responsible for troubleshooting hardware, software, and network-related issues, and ensuring timely resolution of reported incidents.
Information TechnologyStaffing Agency
Responsibilities
Provide first‑level IT support to end users via phone, email, and chat
Troubleshoot and resolve issues related to hardware, software, printers, and voice/data communication systems
Create and maintain clear, concise, and accurate service tickets, documenting issues, troubleshooting steps, and resolutions
Follow established IT support processes and escalation procedures to route issues to higher‑level support when necessary
Monitor ticket queues and ensure timely follow‑up, owning issues through resolution
Communicate effectively with end users regarding issue status, expected timelines, and resolution steps
Assist with basic system access requests, device setup, and user guidance
Maintain professionalism and a customer‑focused approach at all times
Qualification
Required
3–5 years of experience in a Help Desk, Service Desk, or IT Support role
Hands‑on experience using ticketing systems and documenting technical issues
Strong understanding of: Windows operating systems, Microsoft 365 (O365), Azure, Intune, Desktop and laptop hardware, Printers and basic networking concepts
Ability to write clear technical documentation and support reports
Strong troubleshooting, analytical, and problem‑solving skills
Excellent verbal and written communication skills with non‑technical users
Proven ability to manage multiple tasks and prioritize in a fast‑paced support environment
Preferred
Experience supporting remote or hybrid users
Previous contract or enterprise IT support experience
Exposure to ITIL‑based processes or service management best practices
Benefits
Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
Continuous Employment Development and Learning
Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
401K
Healthcare Group Medical Coverage & Healthcare for California only
Dental Insurance Coverage
Vision Insurance Coverage
Basic Life Insurance & AD&D
Long Term Disability
Voluntary Short-Term Disability
Direct Deposit
Health Savings and Flexible Spending Accounts
Company
First Tek, Inc.
To succeed in the complex world of technology, you need exceptional connections – to the right experts, the right opportunities and the right answers.
1001-5000 employees
H1B Sponsorship
First Tek, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (58)
2023 (60)
2022 (82)
2021 (165)
2020 (312)
Funding
Current Stage
Late StageLeadership Team
Kumar Bhavanasi
Founder, President and CEO
Recent News
Company data provided by crunchbase